2 of 2 Permanent Customer Insight Jobs in Cheshire

seeking an experienced and commercially focused Head of Retention to oversee our Telematics Retention function. This is a high-impact role responsible for improving customer retention, reducing churn, maximising revenue recovery, and driving operational excellence across a multi-disciplined team.Overseeing a function of 23 colleagues covering Retention, Resolution, Billing … Disputes, Administration and Complaints. You will play a critical role in identifying why customers leave, creating insight-led strategies to improve customer outcomes, and building strong partnerships across the wider business to address root causes and drive continuous improvement.As Head of Retention you will be empowered to shape ...

proud of the progress we've made, but we're just getting started. Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital … make a real difference. What you'll do As our Operational CX Improvement Delivery Manager, you'll lead a team of specialists delivering customer experience and operational improvements across Heritage Vodafone, Heritage Three and Multibrand operations. Working closely with senior stakeholders, you'll turn customer insights and business ...