clients, following defined escalations paths, as appropriate. Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises. Examples of … equipment for installation Set up accounts for customers, ensuring their teams know how to log in Preparation of end user equipment primarily desktops, laptops, mobile devices and networking equipment. Follow asset management procedures and collaboratively maintain asset registers. Maintain administrative information, including: Record site details, and any changes … environments, including Terminal Server/Remote Desktop Virtualisation technologies - VMWare/Hyper-V MDT SCCM (MS Deployment Toolkit/System Centre Config Manager) MDM (MobileDeviceManagement) Backup technologies including (Tape/Disk/Cloud) Anti-Virus technologies Networking- DNS, DHCP, TCP/IP, VPNs, Cabling, Routers more »
vision is that this individual with be a key member of the team assisting to embed and grow a ITIL based internal IT service management system and offering a wealth of experience to the more junior members of the team. Essential Skills: Ability to stay up to date and … administration including Active Directory and Automate Active Directory Experience within managing IT asset inventory using tooling's provided and taking ownership of the Endpoint Device Estate ensuring all assets remain compliant Assisting the Head of IT to embed ITIL based ethos throughout their current processes within the IT Service … Management Systems MobileDeviceManagement for Apple and Android handsets as well as experience working with Dell and Apple desktop systems Acting as the primary point of contact on the IT Service Desk with the ability to lead from the front coaching more junior members of more »
Degree level qualification in computer science or equivalent relevant experience. Advanced experience and knowledge of network security & infrastructure, ERP (AS400), desktop systems and applications, mobiledevicemanagement Experience of leading technical teams. Experience of managing 3rd party IT service providers. Experience of managing business improvement initiatives. The more »
The role will require working with end users at all levels of Ecolab with various levels of IT knowledge and directly supporting top-level management and global senior executives remotely and in person Familiarity with: Microsoft O365. Microsoft Windows 10 & 11 OS and applications support. Apple macOS and applications … support. Mobile Phone (Android & iOS) and MobileDevice Management. Remotely supporting end users. ITIL processes and ticketing systems (ServiceNow). Microsoft Autopilot deployment, Entra and Intune. VPN, remote/wireless access connectivity configuration and maintenance. FollowMe printing (PrinterLogic, Ysoft\SafeQ) Working in office and production environments Developed more »
