Product Support Specialist - Tech
- Hiring Organisation
- Moody's
- Location
- Cheshire West and Chester, United Kingdom
- Employment Type
- Full Time
coordinating appropriate escalations when required Troubleshoot technical issues involving APIs, data integrations, SQL queries, Python-based solutions, and enterprise software applications Collaborate closely with Product, Engineering, Sales, Customer Success, Research, Data, and other internal teams to resolve complex client issues and improve the customer experience Capture, document, and communicate … client feedback to support product enhancements and continuous improvement initiatives Create and maintain knowledge base content, technical documentation, and best practice guides to support client self-service and operational efficiency Support new product launches, service enhancements, and strategic business initiatives through client enablement and operational readiness activities Identify ...