Director of Customer Service
- Hiring Organisation
- Alexander Rhodes Associates Ltd
- Location
- Chester, Cheshire, UK
- Employment Type
- Full-time
analyse customer satisfaction metrics, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and identify areas for improvement Oversee customer support, service management, and escalations, taking a lead role … effective delivery of our fibre products into business customers Lead customer-side project management, including offnet connections and multi-site or large programme management delivery Manage the technical support and service desk platform to ensure delivery goals are met and surpassed Work with field delivery ...