The Role: IT ServiceDeskAnalyst To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services. This includes: End-User Computing (EUC) Application Support Email File Management Identity Access Management Managed Print Services The … primary objective of the IT ServiceDesk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions. This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations. In addition … desktop environments and offer technical assistance to external customers, primarily letting agents and landlords. The role encompasses active participation in the continuous rollout of ServiceDesk projects, supporting the ServiceDesk Manager and Infrastructure team as required. The IT ServiceDesk operates between the more »
Widnes, Cheshire, North West, United Kingdom Hybrid / WFH Options
Suttons Group
Job Opportunity: ICT ServiceDeskAnalyst at Suttons International Location: Hemel Hempstead (Hybrid) Salary: CIRCA £24k ? Suttons International are a long standing and successful global logistics provider and we have an exciting opportunity for an ICT ServiceDeskAnalyst to join our fabulous team … in Hemel Hempstead! The Role As an ICT ServiceDeskAnalyst you will provide incident and request resolution to ensure that personnel throughout the organisation can access and utilise the software and resources they need to conduct their daily activities. Key Accountabilities Provide expert 1st line Incident … all stages Ensure Tickets escalated to more senior Resolver Groups are correctly documented and investigated beforehand Work with internal Resolver Groups to ensure excellent service at all times Liaise with external support providers through to resolution Ensure ServiceDesk Tickets are managed within SLAs Provide site visits more »
Job summary Working Full Time: 37.5 Hours Per Week ICT Operations Junior ServiceDeskAnalyst needed for 37.5 hours per week. We are looking for an enthusiastic, self-motivated and flexible individual to join our ICT ServiceDesk team.This post will be to answer incoming … telephone calls, accurately record all information provided by each caller within an I.T. service management system and provide basic technical support to end users. The post holder will work closely with the customer and all ICT Teams to ensure a satisfactory solution is provided. Main duties of the job … The successful candidate will be based within the Servicedesk where they will be required to manage a high volume of incoming telephone enquiries ranging from basic I.T. to more specialised clinical systems support that require immediate resolution; this can be quite an exciting and challenging environment to more »
Daresbury, Warrington, United Kingdom Hybrid / WFH Options
UK Research and Innovation (UKRI)
Job Title: ServiceDeskAnalyst Salary: £28,498 gross per annum Hours: Full time Contract Type: Permanent Location: On site- Science and Technology Facilities Council, Daresbury, Warrington This role requires SC Clearance- Please see end of role profile to see eligibility criteria Together, our scientists, technologists, engineers more »
Warrington, Cheshire, North West, United Kingdom Hybrid / WFH Options
Science and Technology Facilities Council (STFC)
Job Title: ServiceDeskAnalyst Salary: £28,498 gross per annum Hours: Full time Contract Type: Permanent Location: On site- Science and Technology Facilities Council, Daresbury, Warrington This role requires SC Clearance- Please see end of role profile to see eligibility criteria Together, our scientists, technologists, engineers more »