6 of 6 Permanent Service Management Jobs in Cheshire

responsibilities day to day will be: Ensure phone answering takes priority and is answered in line with company guidelines (3 rings). Log all relevant queries on Customer Relationship Management system (Salesforce), ensure Service Level Agreements (SLA) are met and notes are kept up to date on ongoing cases. Resolve all ‘owned’ queries in line with company guidelines … an admin heavy/office environment. Experience in working as part of a team Telecoms knowledge/experience in the industry is desirable Proficient in the use of Customer Service Management system – Salesforce is desirable Proficient in the use of Microsoft packages e.g. Outlook, Word, Excel The ability to prioritise tasks, with strong organisational and time management More ❯

high availability, scalability, and performance. • Collaborate with Software Development and DevOps teams to meet infrastructure and deployment needs. • Research, recommend, and implement improvements to enhance system efficiency, reliability, and service levels. • Create and maintain documentation for infrastructure technologies and ensure all changes follow appropriate change management processes. • Ensure all systems and environments comply with internal policies, controls, and … Strong ability to manage multiple priorities, meet SLAs, and maintain excellent communication with stakeholders • Proactive approach to keeping up with emerging technology trends and industry developments Desirable: • Understanding of Service Management disciplines, ideally aligned with the ITIL framework • Proven ability to build strong relationships with internal and external stakeholders • Experience working alongside software development teams, supporting best practice More ❯

high availability, scalability, and performance. * Collaborate with Software Development and DevOps teams to meet infrastructure and deployment needs. * Research, recommend, and implement improvements to enhance system efficiency, reliability, and service levels. * Create and maintain documentation for infrastructure technologies and ensure all changes follow appropriate change management processes. * Ensure all systems and environments comply with internal policies, controls, and … Strong ability to manage multiple priorities, meet SLAs, and maintain excellent communication with stakeholders * Proactive approach to keeping up with emerging technology trends and industry developments Desirable: * Understanding of Service Management disciplines, ideally aligned with the ITIL framework What you get in return: * £40,000-£50,000 per annum + bonus + benefits * Hybrid working (3 days in More ❯

AWS infrastructure across the group Collaborate with development teams to meet infrastructure requirements Design and build cloud architecture optimised for performance and cost-efficiency Maintain documentation and follow change management protocols Ensure systems comply with internal controls and security standards What we’re looking for Experience with Infrastructure as Code (Terraform, AWS CloudFormation) Proficiency in container technologies (Kubernetes, Docker … Familiarity with Linux and database technologies (Ubuntu, Apache, PHP, MySQL, PostgreSQL, Nginx) Experience with Git/Mercurial and system integrations/migrations Understanding of IT security fundamentals and ITIL service management A collaborative mindset and enthusiasm for continuous learning Please be aware that if your application is successful, you will be required to undergo a Non-Police Personnel More ❯

the design and build of cloud-based solutions that prioritise scalability, cost efficiency, and security. • Create and maintain documentation for infrastructure technologies and ensure all system changes follow change management processes. • Ensure systems and environments comply with internal controls, security policies, and best practices. Key Skills & Experience: • Strong experience with Infrastructure as Code (IaC) tools, such as Terraform and … integrations and migrations • Proven ability to work effectively in cross-functional teams, particularly alongside software development and DevOps functions • Awareness of IT Security fundamentals and best practices • Familiarity with Service Management disciplines, ideally using the ITIL framework • Enthusiastic, proactive, and adaptable with a keen interest in emerging technologies and cloud trends What you get in return More ❯

the design and build of cloud-based solutions that prioritise scalability, cost efficiency, and security. * Create and maintain documentation for infrastructure technologies and ensure all system changes follow change management processes. * Ensure systems and environments comply with internal controls, security policies, and best practices. Key Skills & Experience: * Strong experience with Infrastructure as Code (IaC) tools, such as Terraform and … integrations and migrations * Proven ability to work effectively in cross-functional teams, particularly alongside software development and DevOps functions * Awareness of IT Security fundamentals and best practices * Familiarity with Service Management disciplines, ideally using the ITIL framework * Enthusiastic, proactive, and adaptable with a keen interest in emerging technologies and cloud trends What you get in return More ❯