Desktop Support Specialist
- Hiring Organisation
- Acro Service Corp
- Location
- Northwich, England, United Kingdom
Your Responsibilities · Provide 2nd level IT support to end users · Use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems · Use remote control software and provide onsite and remote support · Conduct regular interaction with IT users using basic … customer service skills and communication skills · Work collaboratively with project team members and other support functions on activities related to IT · Liaise with partners and vendors on IT related user support · Conform with ITIL processes and ensuring that all incidents are addressed efficiently and proper system logging ...