Job Title: Audiology Product TechnicalSupport Advisor Location: Chester Salary: £32,000 - £35,000 per annum Job Type: Full time, Permanent The hours of work are: Monday-Friday 8:30am-4:30pm and 9:30am-5:30pm (rota basis) There may be a requirement for occasional weekend working … Are you interested in a career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Audiology Product TechnicalSupport Advisor within our Customer Experience team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over … of hearing related products and services generates annual revenues in excess of 2 billion EUR. Key Responsibilities: The successful candidate will: Provide Level 2 support to external customers, handling all escalations received from level 1 advisors as part of the Service Operating model, where more technical product supportMore ❯
by innovative technology and a drive for excellence, we’re on a mission to redefine customer service. And now, we’re looking for a TechnicalSupport Specialist to help us on our journey. About the Role: As a TechnicalSupport Specialist, you’ll be at the … heart of our mission, providing top-tier technical assistance and excellent customer support. This role is perfect for tech enthusiasts who thrive in fast-paced environments and are eager to make a real impact. You’ll not only be solving technical challenges but also shaping the future of … customer engagement through your insights and expertise What You’ll Do: Deliver exceptional technicalsupport via Phone, Email, WebChat, and WhatsApp, ensuring every client feels valued and understood. Become an expert in our products, from integrations to the intricacies of our bespoke omni-channel CRM platform. Stay current More ❯
TechnicalSupport Analyst Deeside £26,750 + Pension, Bonus and private healthcare A TechnicalSupport Analyst is required for our telecoms client who are based in Deeside. The TechnicalSupport Analyst will provide internal and external customer service, hardware provisioning, fault diagnostics and ongoing … external customers. * Build and Provision VoIP Orders for customers. * Provisioning and installing hardware. * Provide product training to customers. * To provide day to day product support to existing customers * To be competent navigating 3rd party web portals and quick to learn technical processes. * Site visits to resolve issues when … required. * Provide out of hours support to customers on a rota basis (optional) Skills & Knowledge * Telecoms background - knowledge of: Network hardware - PC's, Switches, Routers & Firewalls Networking TCP/IP, DNS, VPN's & Router configuration Hosted/IP Telephony systems & SIP Trunks * Excellent Customer service and communication skills * Affective More ❯
TechnicalSupport Analyst Deeside £26,750 + Pension, Bonus and private healthcare A TechnicalSupport Analyst is required for our telecoms client who are based in Deeside. The TechnicalSupport Analyst will provide internal and external customer service, hardware provisioning, fault diagnostics and ongoing … external customers. * Build and Provision VoIP Orders for customers. * Provisioning and installing hardware. * Provide product training to customers. * To provide day to day product support to existing customers * To be competent navigating 3rd party web portals and quick to learn technical processes. * Site visits to resolve issues when … required. * Provide out of hours support to customers on a rota basis (optional) Skills & Knowledge * Telecoms background - knowledge of: Network hardware - PC's, Switches, Routers & Firewalls Networking TCP/IP, DNS, VPN's & Router configuration Hosted/IP Telephony systems & SIP Trunks * Excellent Customer service and communication skills * Affective More ❯
TechnicalSupport Team Leader Deeside £28K + Pension, Bonus and private healthcare A TechnicalSupport Team Leader is required for our Telecoms client who are based in Deeside. Main Purpose Overseeing the daily operations, ensuring efficient resolution of customer cases and swift processing of Telephony VoIP … candidate will provide leadership, maintain operational standards, and act as the key point for troubleshooting and decision-making. You will guide the team, address technical challenges, and optimise workflows to enhance efficiency and service delivery. Additionally, you will handle complex cases and escalations, ensuring smooth order fulfilment and high … will maintain a high-performance team. Responsibilities * Manage the overall workflow and priorities of the provisioning department. * Monitor team performance and provide coaching or support as needed. * Ensure adherence to company standards, policies, and service-level agreements. * Oversee the day-to-day activities of the Tech Support team More ❯
warrington, cheshire, north west england, united kingdom
Reed Technology
TechnicalSupport Team Leader Deeside £28K + Pension, Bonus and private healthcare A TechnicalSupport Team Leader is required for our Telecoms client who are based in Deeside. Main Purpose Overseeing the daily operations, ensuring efficient resolution of customer cases and swift processing of Telephony VoIP … candidate will provide leadership, maintain operational standards, and act as the key point for troubleshooting and decision-making. You will guide the team, address technical challenges, and optimise workflows to enhance efficiency and service delivery. Additionally, you will handle complex cases and escalations, ensuring smooth order fulfilment and high … will maintain a high-performance team. Responsibilities * Manage the overall workflow and priorities of the provisioning department. * Monitor team performance and provide coaching or support as needed. * Ensure adherence to company standards, policies, and service-level agreements. * Oversee the day-to-day activities of the Tech Support team More ❯
Job Title: Audiology Product TechnicalSupport Advisor Location: Chester Salary: £32,000 - £35,000 per annum Job Type: Full time, Permanent The hours of work are: Monday-Friday 8:30am-4:30pm and 9:30am-5:30pm (rota basis) There may be a requirement for occasional weekend working More ❯
