Service Desk Analyst
- Location
- Knutsford, England, United Kingdom
contact through to resolution or appropriate escalation. Working as part of a collaborative IT and Service Management team, you'll help deliver a positive user experience while developing your technical knowledge across Microsoft 365, endpoint management, identity and cloud technologies. We're particularly interested in candidates who bring … point of contact for IT issues and support queries across the business. Providing technical support across hardware, software, Microsoft 365 and end-user devices, resolving requests at first contact wherever possible. Logging, prioritising and managing incidents accurately within the Service Desk system, ensuring appropriate SLA assignment. Taking ownership ...