2 of 2 Permanent Incident Management Jobs in Chester

feedback to inform product development and service enhancements• Work cross-functionally with engineering, support, QA, and commercial teams What We Are Looking For: • Strong experience in customer success, account management, or technical delivery within a B2B software or infrastructure environment• Proven ability to manage enterprise or critical accounts with responsibility for retention and value realisation• Solid understanding of SLA … frameworks, incident management, and service models• Excellent communication and stakeholder management skills, including the confidence to present to senior leaders• Ability to coordinate cross-functional teams and manage priorities effectively• Comfortable with technical and data-driven concepts (e.g. modelling tools, integrations, dashboards)• Degree in Engineering, Computer Science, Business or related discipline (desirable)• Knowledge of energy, utilities, or More ❯

and enterprise software platforms (Microsoft, VMware). Transferable Skills/Experience Proven experience designing and deploying virtualised datacentres from assured baseline solutions with supporting documentation. Experience in Service and Incident Management (BMC Remedy). Network background (Switches, Routers, Firewalls) is highly desired. Windows Server & Administration Tools (Active Directory, Group Policy, DNS, Certs, PKI), Windows 10 Experience in Microsoft More ❯