2 of 2 Permanent Performance Metrics Jobs in Chester

Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. … as the key escalation point for complex technical issues. Engage proactively with internal departments to understand support needs and drive service improvement. Provide regular updates to senior leadership on performance, projects, risks, and initiatives. About You Proven experience in managing and developing technical teams within an IT support or infrastructure environment. Degree (or equivalent experience) in Computer Science, Information More ❯

including Enterprise clients. • Work collaboratively in the sales team to execute our sales strategy. • Contribute to market penetration by identifying growth opportunities and sharing innovative ideas. • Regularly update key performance metrics and sales dashboards to ensure targets are being met. • Identify trends and opportunities from data analysis and report findings to the sales team. What We're Looking More ❯