ServiceNow CRM Transformation Lead - Managing Consultant
- Hiring Organisation
- Capgemini
- Location
- Cheshire West and Chester, United Kingdom
- Employment Type
- Full Time
workflow platform, AI capabilities and ecosystem integrations. You will act as a techno-functional SME across ServiceNow CRM capabilities, helping organisations transform customer service, field operations, commercial processes and ecosystem collaboration while accelerating growth and improving customer experience. Key expectations from this role include: Client Delivery & Advisory Define customer … Business value realisation Translate business requirements into workflow-enabled operating models Solution Design & Architecture Design and support implementation of: AI Control Tower (AI lifecycle management, governance, observability) Agentic AI workflows enabling autonomous execution Now Assist/GenAI use cases across workflows Define data, integration, and workflow architectures ...