3rd Line Support Engineer
- Location
- Chester, England, United Kingdom
Consulting are looking to recruit a Systems Engineer (3rdline) for our long standing client. The role is predominately office based, supporting clients IT systems through remote access technologies, however there will be client facing duties from time to time for installations or pre-sales support. Working within a team … 3rdline engineers, providing ICT service call management and third line support. To manage the more complex escalated support requests from 2ndline support through to resolution. Troubleshooting and resolving high level customer technical problems whilst updating the call management system. Installation of new solutions and software at customer premises. ...