Senior Systems Support Analyst Team Leader
- Location
- Chichester, England, United Kingdom
resolution of complex and business-critical IT incidents. The role provides technical leadership, mentoring, and guidance to Service Desk colleagues while supporting major incident management, problem management, and continual service improvement. Working closely with infrastructure teams, End User Computing (EUC) engineers, and third-party suppliers, the post holder ensures … Microsoft 365, Windows operating systems, Active Directory, and enterprise technologies. Proven experience leading technical investigations and resolving complex IT incidents. Experience supporting major incident response, root cause analysis, and problem management activities. Strong leadership, mentoring, and coaching skills with the ability to support and develop technical colleagues. Experience ...