2 of 2 Permanent Microsoft 365 Jobs in Chichester

incidents from 1st line within SLA, keeping clients updated Partaking in IT projects includes upgrades and rollouts for new hardware and software Troubleshooting across Microsoft 365, Windows, Active Directory, networking (DNS/DHCP/GPO), and core infrastructure Providing clear, professional communication to clients and internal teams … within an MSP/IT Support Services business IT certifications are preferred – but support and payment for certs is offered Strong Microsoft 365 and Windows Server/AD troubleshooting skills Core networking skills (DNS, DHCP, VPN fundamentals, basic firewall rules. Knowledge of Hyper-V and virtualisation, PowerShell ...

Proven experience in a 1st Line/IT Helpdesk role Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support Experience of working ...