1 of 1 Permanent Ticket Management Jobs in Chippenham

Managing Our Support Desk You'll take overall responsibility for the day-to-day performance of our support desk. This will include: Monitoring support ticket volumes, queues and workloads across the technical team Making sure tickets are correctly prioritised, assigned and progressed Identifying tickets that are ageing, becoming stuck … Support Analysts, Engineers, Technical Consultants and Technical Director to create a well-organised and high-performing technical team. You'll help with: Daily workload management and resource planning Regular team catch-ups and service meetings Supporting engineers with prioritisation and escalations Identifying training and development requirements Coaching team members ...