Service Delivery Manager
- Location
- Chippenham, England, United Kingdom
Support Analysts, Engineers, Technical Consultants and Technical Director to create a well-organised and high-performing technical team. You'll help with: Daily workload management and resource planning Regular team catch-ups and service meetings Supporting engineers with prioritisation and escalations Identifying training and development requirements Coaching team … work and asks, "How can we make this better?" You'll work closely with the Senior Leadership Team to improve areas such as: Ticket management and escalation processes Engineer utilisation and resource planning Documentation standards Client communication Automation SLA performance Technical processes and procedures Client onboarding and offboarding Knowledge ...