Tier 1 Service Analyst
Chorley, England, United Kingdom
Netcentrix
are actioned or escalated within SLA Hardware & Software Support Assist with the installation, configuration, and maintenance of end-user hardware and software Support users with email, Office 365, Active Directory, VPN, and other applications Provide basic network troubleshooting (e.g. Wi-Fi, connectivity issues, printer configuration). User Account Management; create, modify, and disable user accounts in … Active Directory, Office 365, and other systems Reset passwords and troubleshoot login/authentication issues Monitoring & Incident Reporting Monitor client systems and alert management teams of potential issues Create incident reports and participate in post incident reviews where necessary Collaboration & Documentation Work closely with Tier 2 and Tier 3 teams to ensure seamless resolution of escalated … follows: Essential Technical Knowledge Good understanding of Windows OS, Microsoft Office, and Office 365 suite Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN) Familiarity with Active Directory user management Experience using remote desktop tools to troubleshoot end-user issues Communication Excellent verbal and written communication skills Ability to simplify technical information for non More ❯
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