3 of 3 Permanent Mentoring Jobs in Chorley

end user level Maintain elevated levels of customer service for all support queries. Maintain accurate resolution documentation in our knowledge base repositories Train and mentoring our 1st line team to ensure a build-up of their knowledge Liaise with 3rd party solution providers and develop excellent working relationships Proactively involved More ❯

of customer satisfaction through quality service delivery. Documentation & Knowledge Sharing Maintain and update technical documentation, SOPs, and knowledge base articles. Provide technical guidance and mentorship to Tier 1 engineers. Collaboration & Development Work closely with Tier 3 engineers to resolve advanced issues and contribute to long-term IT strategy. Stay up More ❯

UAT and accreditation steps, offering support and best practice advice Troubleshooting issues and working across internal teams to drive resolution Shaping delivery approaches and mentoring junior team members Contributing to continuous improvement across the function In a dreamworld, this is what you can bring with you: Experience in implementation, consultancy More ❯