2 of 2 Permanent Incident Management Jobs in Cirencester

Level About the role: The Mulesoft Support Consultant forms part of the SJP Applications and Data Support team that is central to effective application management and maintaining high availability of production systems supporting many business functions, the partnership and clients. The role is responsible for the support, maintenance, monitoring … enterprise monitoring tools. Proactively identifying service degradation, performance bottlenecks, and capacity risks. Investigating, troubleshooting, and resolve complex production incidents within agreed SLAs. Leading major incident investigations and coordinate technical resolution activities. Ensuring timely communication of incidents, risks, and service impacts to stakeholders. Acting as an escalation point for complex ...

thrive in complex, fast-paced, and multidisciplinary environments, bringing together cross-functional teams to align on strategy, priorities, and outcomes. With exceptional stakeholder management and communication skills, you build strong relationships across all levels of an organisation, effectively balancing customer needs, commercial objectives, and technical considerations. You are confident … direction. Essential Criteria: Experience in product ownership/management. Proven experience with complex digital products. Strong product judgement and decision-making skills. Excellent collaborator management, including Director and C‐Suite levels. Technical understanding to engage with engineering and architecture teams. Desirable Criteria: Experience in fintech, financial services, or wealth ...