4 of 4 DemandTrendPermanent CBAP Jobs in the City of London

and training documentation. Ability to analyze complex business processes and provide solutions that drive operational efficiency and customer satisfaction. Preferred Experience for Genesys Senior Business Analyst Certifications such as CBAP, PMI-PBA, or Agile Scrum Master/Product Owner. Exposure to API integrations and middleware platforms. Experience in working with Contact center Agent Automation channels, (Virtual Agents, Agent Assist, IVR More ❯

and training documentation. Ability to analyze complex business processes and provide solutions that drive operational efficiency and customer satisfaction. Preferred Experience for Genesys Senior Business Analyst Certifications such as CBAP, PMI-PBA, or Agile Scrum Master/Product Owner. Exposure to API integrations and middleware platforms. Experience in working with Contact center Agent Automation channels, (Virtual Agents, Agent Assist, IVR More ❯

Ability to work collaboratively with cross-functional teams. Experience with business process modelling and documentation tools Knowledge of project management methodologies and tools. Foundation Certificate in Business Analysis, Certified Business Analysis Professional or equivalent Project Management qualifications - desirable More ❯

Waterfall delivery , with hands-on experience in story/EPIC writing . Proficiency in MS Office (Excel, PowerPoint, Word, Visio) . Excellent communication and stakeholder engagement skills. BA certifications (CBAP, IIBA) a plus. Why Apply? Opportunity to work on a high-profile, global transformation programme . Daily rate £600–£650 (Umbrella) . Hybrid working model (London office presence required). More ❯