1 to 25 of 26 Permanent Customer Service Jobs in the City of London

Robert Half is working with a fast-growing Series A fintech building the financial infrastructure for emerging markets trade to hire a Head of Customer Service Their platform makes it faster, cheaper and more transparent for businesses to pay their international suppliers, helping companies across Africa, Latin America … scaling fast. This is a genuinely high-impact environment for someone who wants to build. They are looking for a Head of Customer Service to own the quality of every customer interaction and build the team, systems and processes that let customer service scale ...

Customer Service Manager role in the Technology industry is ideal for someone with strong organisational and leadership skills. Based in London, this permanent position involves overseeing customer service operations and ensuring the highest level of client satisfaction. Client Details The hiring company is a small … known for delivering innovative solutions to its clients. They are committed to providing a supportive environment and fostering professional growth for their employees. Description Service Operations * Manage and develop a 3-person service desk handling support for UK, EU and ROW territories for technical support, troubleshooting, warranty ...

World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Account Manager is responsible for driving customer retention, growth, and new business conversion by identifying client pain points and developing tailored solutions. This includes a focused effort on converting trading accounts … while proactively identifying opportunities to expand account value and deepen partnerships. Key responsibilities include hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. The Account Manager also plays a critical role in delivering exceptional ...

business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will report … Voice Alarm systems. Assist senior engineers with Retrofit upgrades/extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Develop an understanding of site plans, to allow installs to take part based on site survey documentation. Complete documentation in line with company ...

commercially driven E-commerce professional with a passion for online trading, customer experience, and digital optimisation? We're looking for an experienced E-commerce Manager to take ownership of this growing streetwear brand's online platform and drive the next stage of their digital growth journey. This … fantastic opportunity to lead the performance, optimisation, and development of a thriving e-commerce operation while working closely with Marketing, Operations, Customer Service, and external technology partners. The Role As E-commerce Manager, you will be responsible for the overall performance of the e-commerce website, ensuring ...

Basic + Uncapped Bonus (OTE £65,000 £75,000) Join a market-leading workplace solutions provider and help shape the future of customer experience. Our client is a well-established, family-owned business with over 40 years of success delivering premium commercial coffee solutions, water dispensers and workplace refreshment … services to organisations across the UK. Known for their exceptional customer service, long-standing client relationships and commitment to quality, they are now investing in their commercial team and seeking an ambitious Business Development Manager to drive growth across London. This is an excellent opportunity for a proven ...

Title: Technical Sales Executive Warehouse Loading Bay Systems Job Reference Number: 510217-1574-26139 Industry Sector: Technical Sales, Sales Support, Senior Sales, Technical Support, Customer Service Representative, Warehousing, 3PL, Industrial, Food & Beverage, Distribution Centres, Retail, Safety, Logistics, Industrial Door Installers, Loading Bay Installers, Distribution, End Users, Retailers … Typical loading bay solutions £25,000-£150,000 Customers include: Tesco, Next, DHL, TJK (TJ Max), UPS etc. Solution based selling based on unique customer needs The ideal applicant will be a Technical Sales Executive Warehouse Loading Bay Systems with: Must have internal sales experience Ideally worked ...

travel to other locations. The Role You'll provide hands-on support, act as a technical escalation point, and ensure a high-quality, responsive service across a busy service desk. Key Responsibilities Deliver 1st/2nd line desktop support and resolve incidents quickly Act as an escalation point … complex technical issues Manage tickets effectively, ensuring regular updates and timely resolution Support user onboarding/offboarding and maintain service standards Respond to monitoring alerts, incidents, and security issues Maintain documentation and improve processes Support patching, licensing, and vulnerability management Work closely with stakeholders and conduct service reviews ...

Title: Security Service Engineer Location of Works: Central London The Company: Nationwide Fire and Security company with over 20+ years industry experience, providing solutions to commercial, private, public, residential and the retail market. Due to expansion, they are now seeking additional engineers. Package: Salary £35,000 - £47,000 basic … alarms, Access control, CCTV and IP based networks Working to high British Standards Managing your own time, ensuring jobs are completed correctly Providing excellent customer service Knowledge and experience: 3 years plus experience servicing Security Systems Experience with IP based networks is desired but not essential Install ...

role will require that you are responsible for building and maintaining strong, long-term relationships with key customers, driving sales growth, and ensuring customer satisfaction. The role involves managing the entire sales cycle from prospecting to closing, as well as post-sale activities to guarantee continued success. The successful … will be based in our office in Kew Gardens, and will travel regularly to the Middle East, USA and around the UK to conduct customer and new business meetings, attend customer events and relevant conferences. Key Responsibilities: Sales UK & MENA: Develop and manage relationships with key accounts ...

collaboration Supporting a wide variety of AV software and hardware Comprehensive ability to troubleshoot a wide range of technology incidents and problems Using Service Desk software to effectively manage all support and service requests Taking complete ownership of and resolving all notified support and service issues, promptly … courteously, and professionally to agreed service levels (SLAs) Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention Maintaining training and support function documentation Effectively communicating with internal customers with respect to support issues Maintaining an accurate inventory ...

collaboration Supporting a wide variety of AV software and hardware Comprehensive ability to troubleshoot a wide range of technology incidents and problems Using Service Desk software to effectively manage all support and service requests Taking complete ownership of and resolving all notified support and service issues, promptly … courteously, and professionally to agreed service levels (SLAs) Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention Maintaining training and support function documentation Effectively communicating with internal customers with respect to support issues Maintaining an accurate inventory ...

Summary of Role We are looking for a highly experienced and competent Security Systems Service Engineer. You will be servicing security systems i.e. Intruder Alarms, CCTV & Access Control Systems to the relevant industry standards, using your exceptional technical industry knowledge. Ideally you will have experience of/… annual maintenance including reactive response. Managing your own time to ensure jobs are prioritised correctly. Correctly complete work reports and client recommendations. Provide excellent customer service with internal and external customers, establishing and maintaining effective relationships with customers. What we will need from you Experience within Electronic Security ...

Martech specialist within Kaplan International Pathways, you'll own the day-to-day administration, development, optimisation and maintenance of marketing technology solutions, which power customer journeys across our study destination portfolio. Working within the Global Brand & Digital team, you'll translate marketing, product, content and analytics requirements into scalable … high-performing MarTech solutions - ensuring seamless customer experiences across channels, platforms and data integrations. Collaborating closely with Digital Product, Digital Marketing, Content, CRM, Data and IT teams, you'll play a key role in delivering reliable, efficient and effective end-to-end marketing technology capabilities. Our ideal team member ...

team is expected to communicate progress within the wider IT community. It is therefore essential that the Major Incident and Experience Manager is highly customer-focused and can effectively communicate with people across all levels of IT management. * Work to improve the reliability of IT Services … Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive and proactive Problem Management activities, including the collation and analysis of data that helps manage activities in the follow-up to major incidents ...

optical customers across the territory. As Business Development Manager, you will take ownership of a defined territory, focused on driving sales growth, developing existing customer relationships, and identifying new business opportunities. You'll work closely with independent opticians and other key customers, acting as a trusted commercial partner … converting opportunities whilst growing existing accounts Promoting a portfolio of ophthalmic lens solutions to independent optical customers Building strong, consultative relationships and understanding customer needs to deliver tailored commercial solutions Delivering engaging product presentations, training sessions and commercial meetings both in person and virtually Working collaboratively with internal teams ...

Software Developers in the private sector we are always in search of the best talent to place, now. The Role: We are seeking a customer-focused Mac Specialist Support Agent to join our IT support team. This role is responsible for providing support for macOS systems, Apple hardware … macOS and Apple hardware Deep understanding of macOS, Apple ecosystem, and iOS device management Strong diagnostic and problem-solving skills Excellent communication and customer service skills Ability to explain technical issues to non-technical users Passionate about Apple technology and user experience Self-motivated and proactive in solving ...

focus on leading the delivery of one of our core strategic deals, whilst also contributing to the wider development of our Digital Sales and Service Proposition. The role will report into the Insurance Domain Consulting Lead for Europe, there will be a dotted reporting line for Programme purposes … being recruited for. Key Responsibilities: Act as domain lead consultant across a series of projects and workstreams across various initiatives in the Sales & Service activities for a major Savings & Retirement business within the UK Life & Pensions sector. Act as a subject matter expert (from a UK Savings & Investments operations ...

primary on-site AV specialist, supporting a diverse programme of conferences, presentations, lectures, meetings and high-profile events. This is a highly visible, customer-facing role where you'll take ownership of event technology across multiple event spaces, working closely with internal stakeholders and external clients to deliver exceptional … technology partners Contributing to future AV and technology improvement projects About You We're looking for someone who can combine technical expertise with excellent customer service skills. You'll ideally have: 2+ years' experience in an AV, Event Technology or IT Support role Experience supporting live events ...

introduce products and services, understand business needs, and arrange meetings or next steps with relevant stakeholders. Lead Qualification: Assess and qualify opportunities based on customer requirements, budget, decision-making process, and overall fit before progressing them through the sales pipeline. Client Communication: Communicate value propositions effectively and build credibility … phone, email, LinkedIn, and other prospecting tools Strong problem-solving and relationship-building abilities Results-driven with a proactive and positive attitude Previous sales, customer service, retail, hospitality, recruitment, or business development experience is advantageous but not essential Personal Attributes Self-motivated and eager to learn Resilient ...

consultative or project-based sales environment Strong analytical skills for market analysis, identifying trends, and evaluating business opportunities and prospect needs Excellent communication and customer service skills to build lasting client relationships Strong proposal writing and commercial negotiation skills Experience managing inbound sales pipelines and running structured discovery ...

motivated by success. A confident communicator who can easily build rapport. Competitive, resilient, and eager to learn. Someone with experience in sports, hospitality, retail, customer service, or leadership roles (desirable but not essential). What Success Looks Like Joining one of London's leading recruitment firms means: Rapid ...

through their apprenticeship journey from enrolment through to End Point Assessment • Support apprentices in developing technical skills across IT support, troubleshooting, systems, security and customer service • Conduct regular progress reviews and provide constructive feedback • Work with employers and apprentices to develop structured learning plans and workplace projects • Support ...

general building services maintenance. Ensuring all work is completed in line with health and safety regulations. Completing maintenance reports and documentation accurately. Providing excellent customer service when interacting with site teams and clients. Requirements Electrical or Mechanical qualification (City & Guilds, NVQ, Apprenticeship or equivalent). Previous experience within ...

environment for everyone The role: As a ServiceNow Senior Technical Consultant you will be part of an innovative team, working to develop world class customer solutions using the ServiceNow platform. Provide technical consulting services to clients; contribute to the design and delivery of technical solutions including customizing package-based … development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications and integrations ...