24 of 24 Permanent ITIL Jobs in the City of London

managed environments. Hands-on experience with laptop imaging, maintenance, and repair. Knowledge of Microsoft Intune in a managed services context. Good understanding of ITIL service delivery processes. Strong analytical skills and technical knowledge of hardware/software systems. Experience using ServiceNow for IT service management. Mandatory Technical Skills: Windows Server ...

server, and networking environments Excellent customer-facing and written and verbal communication skills Able to work independently and as part of a support team ITIL or similar service management experience desirable Degree in IT or related discipline preferred but not essential Working Model Primarily remote , with customer interaction via remote ...

server, and networking environments Excellent customer-facing and written and verbal communication skills Able to work independently and as part of a support team ITIL or similar service management experience desirable Degree in IT or related discipline preferred but not essential Working Model Primarily remote , with customer interaction via remote ...

Delivery Management, ITSM, or similar roles in SaaS/enterprise tech Strong B2B relationship management experience, ideally in fintech or financial services Knowledge of ITIL and service level management (certification preferred) Experience supporting live customers and driving service improvements Skilled in incident/problem management and coordinating technical teams Strong ...

Project management certification (PMP, PRINCE2, Agile, or equivalent) Experience managing project portfolios in managed services environments Familiarity with IT Service Management frameworks such as ITIL Exposure to DevOps operating models within professional services or managed services environments, including infrastructure automation, continuous delivery practices, and integrated engineering and operations workflows. ...

User Services, in a corporate or HQ environment. Previous experience in a supervisory or team-lead role is essential Strong understanding of ITIL-aligned incident, request, and escalation management. Confident working with walk-up support models and appointment-based services. Excellent customer service skills, with experience supporting senior stakeholders ...

timely resolution. Operations & Support Oversee day-to-day network operations including WAN, LAN, and wireless services. Manage incident, problem, and change processes per ITIL guidelines. Provide engineering support for IMACD (Install, Move, Add, Change, Decommission) requests. Service Management Collaborate with the client’s Service Integrator and third-party providers ...

programmemanagement capability within complex environments. Industry knowledge inFinancial Services or Corporate sectors. Preferred Certifications Cloud (AWS, Azure,GCP), CISSP, CCSP, CISM, SABSA, TOGAF, PRINCE2, ITIL, COBIT. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. ...

impact. Excellent interpersonal, communication, and negotiation skills. Comfortable managing your own workload and supporting team delivery under pressure. Familiarity with service management frameworks and ITIL principles (desirable). Proficiency in key tools: Microsoft Outlook, Teams, Project, Visio, Word, Excel, Confluence and PowerPoint. Our Culture And Values Our culture and values ...

relationships, and integrity) Strong understanding of IT Asset Management lifecycle (hardware, software, cloud) Experience supporting Change Management with impact and dependency analysis Familiarity with ITIL practices (Configuration, Asset, Change Management) Experience working with ITSM tools (e.g. ServiceNow CMDB) This role is not suitable for Service Desk, general IT support ...

Skills Advanced JAMF or macOS MDM knowledge Shell scripting or automation experience Understanding of ISO 27001, SOC II, or similar security frameworks Familiarity with ITIL v4 practices Personal Attributes Proactive and solutions-focused Strong sense of ownership and accountability Confident communicator with internal stakeholders Eager to learn and develop technical ...

firm’s Paris-based community Technology Support Specialist Skills & Requirements: Bachelor’s degree or Professional certification preferred; similar to A+, N+, CCENT or ITIL 3+ years of experience, with progressive and sustained increase in knowledge and responsibility, within a law firm In-depth technical background and experience with current Windows ...

Access, just-in-time access, information protection, MIP labels, audit. - Certifications (desirable): TOGAF or BCS ESA; Azure Solutions Architect Expert; Power Platform Solution Architect; ITIL; security (e.g., CCSP/CISSP) as nice-to-have. IT Solutions Architect (AI/Azure/M365) In accordance with the Employment Agencies and Employment ...

Confluences, github, scrum, etc...) Familiarly with scaling, monitoring, and general production challenges of real time (banking) systems. Familiarity with financial services infrastructure & processes (e.g ITIL) and related systems in an SRE or Dev/Ops capacity Familiarity with AWS Cloud Infrastructure & Processes Familiarity with Release management processes and SDLC using ...

platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage ...

critical. Key experience includes: Strong background in Problem Management, RCA, or Major Incident analysis Experience in enterprise IT operations environments Solid understanding of ITIL processes (Incident, Problem, Change) Ability to analyse complex technical and process-driven issues Strong written and verbal communication skills Confidence working with technical teams and challenging ...

problem-solving skills Responsible for Coaching and mentoring team members with experience of managing 5+ team members Experience with Lean/Agile development methodologies & ITIL Methodologies. Personal Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include: High analytical skills ...

including BAU, change and delivery. Strong experience with Expo Platform and Objectway systems Microsoft technologies: Azure, O365, MS Teams, Active Directory & Azure AD Strong ITIL-based service management and incident handling skills Excellent analytical, troubleshooting and problem-solving abilities Confident communicator with strong stakeholder management skills Self-starter with … contribute to Problem Management Build effective relationships with internal stakeholders and strategic suppliers Support shift roster arrangements to ensure appropriate application coverage Qualifications: ITIL Foundation certification Microsoft Office Specialist: Associate (Office 365) You will join a collaborative and professional technology team committed to service excellence, ownership, and continuous improvement. ...

catalogue, updates, packaging oversight). Hands-on knowledge of Workspace ONE, Intune, or SCCM/MECM. Strong understanding of patch and release governance within ITIL frameworks. Familiarity with Windows 10/11, macOS, iOS, and Android environments. Scripting or automation experience (PowerShell, REST API, Bash). Excellent stakeholder skills – confident ...

Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel - Knowledge of Remote Access systems and focusing on supporting remotely - Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/AV Specialist/Unified Communications Analyst In accordance with ...

London based global law firm on a permanent basis. Key Responsibilities Define and manage knowledge management strategy, governance, taxonomy, and lifecycle aligned to ITIL Own and optimise the ServiceNow Knowledge Base, ensuring accurate and accessible content Drive click apply for full job details ...

trainer passionate about adult learning and equipping professionals with the tools to lead change? What youll Need to Be Successful Agile methodologies & frameworks (Scrum, ITIL) Great with people and comfortable behind a camera Project Management (APM, PMP) Business Analysis (BCS certification preferred) Experience designing and delivering training for adult learners ...

succeed Experience in Service Introduction, Service Transition, or IT service operations roles. Strong understanding of Service Desk operations and support models. Knowledge of ITIL practices, particularly Service Transition, Change, and Knowledge Management. Degree in Information Technology, Business Information Systems, or a related field, or equivalent experience. ITIL Foundation or higher ...

London based global law firm on a permanent basis. Key Responsibilities Define and manage knowledge management strategy, governance, taxonomy, and lifecycle aligned to ITIL Own and optimise the ServiceNow Knowledge Base, ensuring accurate and accessible content Drive knowledge adoption through stakeholder engagement, training, and continuous improvement Use analytics, feedback … teams Ensure smooth transition to production with minimal disruption and conduct post-transition reviews Key Experience Experience in knowledge management and service transition within ITIL environments Proven track record delivering complex service transitions in global settings Strong knowledge of taxonomy, metadata, and content lifecycle management Experience with ServiceNow and knowledge ...