19 of 19 Permanent ITIL Jobs in the City of London

role fully paid for by my client! 1st Line Support Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support More ❯

customer and organisation Ability to understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions independently and use good judgement when others should be involved. ITIL Foundation Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf Apple Device Management Windows 10/11 Active Directory/Group Policy More ❯

SIP, ACD, VOIP) Active Directory (ADFS, domain management, users/groups, policies, certificates etc.) Infrastructure management and maintenance (COTS hardware & Virtualisation - VMware, Hyper-V) Good knowledge and experience of ITIL Experience of managing high availability environments and systems or with similar critical infrastructure delivery experience. Highly attentive with the ability to deal with changing priorities and context switching. A positive More ❯

track record of successful Azure migrations and post-migration optimisation. Excellent stakeholder engagement skills, able to communicate technical strategy to non-technical audiences. Certifications such as Azure Solutions Architect, ITIL, or Microsoft 365 Administrator desirable. Apply today with your most up-to-date CV! BH34985 More ❯

with CTRM/ETRM systems (e.g., Aspect) desirable. Proficient with data analysis and issue/SDLC tools (DevOps, JIRA, ServiceNow). Skilled in building, documenting, and improving support processes (ITIL advantageous). Excellent analytical, communication, and problem-solving skills. Bachelor’s in Computer Science, Engineering, Mathematics, or related field; postgraduate advantageous. Package £95,000 + performance bonus Comprehensive benefits including More ❯

Controls frameworks. Ability to work under pressure, prioritise effectively, and maintain attention to detail. Desirable: Professional certifications such as GSEC, CISSP, OSCP, CISA, CompTIA Sec+, or equivalent. Knowledge of ITIL processes and cyber governance frameworks. Experience with scripting, automation, and digital forensics. Awareness of PCI DSS, SDLC, and network analysis principles. This is a great opportunity to join a leading More ❯

Underwriters, Legal, and Finance. Organised, proactive, and able to manage multiple priorities independently. 3+ years' experience in IT support or a similar technical role. Relevant IT certifications (e.g., Microsoft, ITIL) are a plus. Why You'll Love This Role IT Support Engineer Be part of an innovative InsurTech shaping the future of reinsurance using AI. Work directly with senior stakeholders More ❯

and transitioning between Citrix and Microsoft VDI desirable - Ideally possess recent Citrix and Microsoft certifications (e.g., Citrix Certified Professional, Microsoft Certified: Azure Virtual Desktop Specialty) is desirable - Experience of ITIL environments and processes, preferably using ServiceNow Senior Infrastructure Engineer (Citrix/Azure VD) Two days per week in the office In accordance with the Employment Agencies and Employment Businesses Regulations More ❯

and transitioning between Citrix and Microsoft VDI desirable - Ideally possess recent Citrix and Microsoft certifications (e.g., Citrix Certified Professional, Microsoft Certified: Azure Virtual Desktop Specialty) is desirable - Experience of ITIL environments and processes, preferably using ServiceNow Senior Citrix VDI Engineer - London - £65k Two days per week in the office In accordance with the Employment Agencies and Employment Businesses Regulations More ❯

information to drive decisions. Proven ability to build strong relationships with internal stakeholders and third-party suppliers/partners. Experience using Problem Management Software/Tooling, e.g., ServiceNow. Desirable: ITIL V3 certification or similar experience within a service management framework. Benefits: Competitive salary with a Civil Service pension with an average employer contribution of 28.97%. Flexible hybrid working options More ❯

and enthusiasm for learning Bonus Points Familiarity with Microsoft 365, Google Workspace, or other cloud systems Experience using MDM tools like Intune or JumpCloud Relevant IT certifications (CompTIA A+, ITIL, Microsoft, etc.) If you’re eager to grow your career in a forward-thinking macOS and Windows IT environment where no two days are the same— we’d love to More ❯

to provide on-site support to firm’s Paris-based community Technology Support Specialist Skills & Requirements: Bachelor’s degree or Professional certification preferred; similar to A+, N+, CCENT or ITIL 3+ years of experience, with progressive and sustained increase in knowledge and responsibility, within a law firm In-depth technical background and experience with current Windows Operating Systems, Microsoft Office More ❯

with highly reliable systems Experience in modern development methodologies and languages Proficiency in implementing and managing observability tools Knowledge of automation tools and methodologies Strong understanding and application of ITIL processes Excellent oral, written and presentation skills Strong stakeholder management and influencing skills Proactive attitude towards learning and adapting to new technologies and industry best practices Ability to work autonomously More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA) click apply for full job More ❯

systems using web services/APIs. . Strong communication and stakeholder management skills. Preferred Skills: . Certifications in NICE CXone, Genesys Cloud, Cisco Collaboration, or Avaya. . Exposure to ITIL, TOGAF, or Agile project environments. . Experience in industries with regulatory requirements (eg, finance, healthcare). Working Conditions: . May require evening and weekend work during key implementation phases. . More ❯

and assess infrastructure- related issues - Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel - Knowledge of Remote Access systems and focusing on supporting remotely - Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/AV Specialist/Unified Communications Analyst In accordance with the Employment Agencies and Employment Businesses More ❯

You'll Bring: * Experience in data centre or ICT infrastructure projects. * Strong commercial acumen and contract management skills. * Excellent communication, negotiation, and stakeholder engagement. * Relevant certifications (e.g. PRINCE2, BICSI, ITIL). Join a fast-growing, inclusive organisation that values expertise, teamwork, and innovation in delivering complex technology solutions. @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working within a small … but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). Youll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, youll focus … link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification through to closure, aligned with ITIL v4 principles. Proactively identify problem trends from incident data, monitoring tools, and stakeholder feedback. Facilitate Root Cause Analysis (RCA) sessions using structured methodologies such as 5 Whys, Fishbone, or Kepner More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working within a small … but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you … link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification through to closure, aligned with ITIL v4 principles. Proactively identify problem trends from incident data, monitoring tools, and stakeholder feedback. Facilitate Root Cause Analysis (RCA) sessions using structured methodologies such as 5 Whys, Fishbone, or Kepner More ❯