Business Consultant - Incident Management
- Hiring Organisation
- HSBC
- Location
- City of London, Greater London, UK
Proven experience designing operating models, processes, and governance frameworks Ability to lead in high-pressure incident environments and engage senior stakeholders Strong knowledge of ITIL practices and regulatory expectations within banking Experience with tools such as ServiceNow, PagerDuty/Opsgenie, or similar Excellent communication, stakeholder management, and facilitation skills … ITIL certification (preferred ...