4 of 4 Permanent ITIL Certification Jobs in the City of London

Science, Information Technology or a related discipline. Certifications such as CISSP, CCSP, CCSK, GIAC, CREST, Azure Security Engineer, AWS Certified Security – Specialty or equivalent. ITIL certification or experience working within an ITIL-based environment. How We Will Support You At Cynergy Bank, we believe people do their ...

with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality and customer satisfaction. Establish … Proven experience (5+ years) in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving and analytical skills, with ...

programmes they have led, including specific business outcomes, efficiency gains, cost reductions, service improvements, or resilience enhancements. Desirable Experience Financial Services or Banking experience ITIL certified Operational Resilience programmes Major Incident Management Command Centres ServiceNow, Jira Service Management, PagerDuty, OpsGenie Power BI, Splunk, or related reporting solutions Crisis Management ...

essential What's On Offer £30,000–£45,000 depending on experience Hybrid — 2–3 days in Moorgate, London Fully funded AgilePM and ITIL certification Clear progression into Service Delivery Manager, Customer Success Manager, or Project Manager If this sounds like the right next step, please apply ...