14 of 14 Permanent ITSM Jobs in the City of London

Experience of engineering in Trader voice and voice recording. Previous responsibility for supporting Voice recording environments on an enterprise scale. Knowledge and experience with ITSM/ITIL V3 Reference model. Experience of working in Financial Services. Educated to degree level in a technical discipline, or equivalent experience. Desired Strong communication ...

support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration ...

IT onboarding and offboarding process, including hardware and account provisioning. Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system. Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds. Ensure compliance with IT security, data protection, and cybersecurity ...

systems. Software & Management Platforms Experience using AV monitoring platforms such as Logitech Sync, Crestron XiO Cloud and Extron GlobalViewer Enterprise. Experience using ITSM platforms such as ServiceNow. Leadership & Soft Skills Strong leadership and people management abilities. Experience mentoring and coaching technical teams. Excellent workload and resource management skills. Strong project ...

improve vulnerability management processes Enhance asset discovery and scanning coverage across on-prem and cloud environments Integrate Qualys with enterprise tools such as ITSM and CMDB platforms Automate workflows using APIs and scripting Produce reporting and dashboards for technical and business stakeholders Support remediation programmes and provide best practice guidance ...

engagements focused on reliability, resilience, and modern cloud operations. Key responsibilities include: Define and embed SRE engagement models aligned to modern engineering and traditional ITSM/ITIL practices Establish SLIs, SLOs, and Error Budgets Shape observability strategies using metrics, logs, and traces Design incident response models and post-incident learning ...

internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins Receive, log, and manage incidents and requests within the IT Service Management platform Assist maintenance of our asset management database, tracking changes accordingly Provide a high-level of customer service and adhere to service management principles ...

redeploy refurbished assets to maximise value and minimise waste. Receive, log and manage to resolution EUC-related incidents and requests within the IT Service Management platform. Maintain and update the asset management database, ensuring accurate tracking of all changes and lifecycle stages. JML Process Management: Oversee the technical execution ...

Service Architecture, developing Cloud and Digital strategies, specialising in two or more of the core IT Strategy disciplines: Transformation Delivery IT Strategy & Enablement IT Service Management IT Operating Model Service Architecture IT Sourcing Significant experience of digital health and ICT enabled transformation. Strong understanding of UK (in particular NHS) healthcare ...

incident and problem tracking Strong analytical, decision-making and communication skills, with the ability to lead confidently and calmly under pressure Desirable: ITIL 4, ITSM tooling (ServiceNow, Jira Service Management), ISO22301/ISO20000, CBCP/MBCI certification, SRE familiarity, or experience with tools such as Splunk, CyberArk PAM, or GenAI … skills, this role could be a great fit: Head of Technology Resilience, Director of IT Service Continuity, Head of Production Operations, Head of IT Service Management, Director of Incident and Problem Management, Head of Change and Release Management, Business Continuity Director, Head of Operational Resilience, IT Service Continuity Manager, Head ...

Responsibilities: Lead the architecture, design and governance of the ServiceNow platform. Define platform strategy, roadmap and technical standards. Design and implement solutions across ITSM and additional ServiceNow modules including ITOM, ITAM, HRSD, CSM, GRC and SecOps. Drive integrations using REST, SOAP APIs and MID Servers. Ensure platform scalability, security … performance. Lead architecture workshops and mentor junior technical teams. Essential Skills: Extensive ServiceNow architecture experience. Strong ITSM knowledge plus at least two additional ServiceNow modules. CMDB and Discovery implementation experience. Strong JavaScript, Glide and Flow Designer knowledge. Excellent stakeholder management and communication skills. Desirable Skills: ServiceNow ...

Head of IT Infrastructure, Leadership, Applications, ITSM, Cloud, Digital Transformation, M&A, CyberSec, Suppliers, 3 rd Parties, Governance, Budgets, ISO, Cyber Essential, AI, Automation, Azure, Hybrid (4d/w London) This is an exceptional permanent Head of IT opportunity to join a growing tech organisation undergoing significant technology, operational … commutable distance. As Head of IT, you will lead the strategic and operational management of the IT function across Applications, Infrastructure and IT Service Management, ensuring secure, reliable, scalable and cost-effective technology services across the business. The Head of IT will have the manager from each pillar (Infra, Apps ...

Role: Sales Development Representative (SDR) Salary: £35,000-£40,000 (uncapped OTE) Sector: SaaS/IT Financial Management Location: Reading - Open to remote workers We're looking for a motivated SDR to join our clients ...

Head of IT Infrastructure, Leadership, Applications, ITSM, Cloud, Digital Transformation, M&A, CyberSec, Suppliers, 3 rd Parties, Governance, Budgets, ISO, Cyber Essential, AI, Automation, Azure, Hybrid (4d/w London) This is an exceptional permanent Head of IT opportunity to join a growing tech organisation undergoing significant technology, operational ...