9 of 9 Permanent ITSM Jobs in the City of London

Head Of Professional Services

Hiring Organisation
ECS Resource Group Ltd
Location
City, London, United Kingdom
Employment Type
Permanent
Salary
GBP 90,000 - 100,000 Annual
stakeholder management skills Preferred Project management certification (PMP, PRINCE2, Agile, or equivalent) Experience managing project portfolios in managed services environments Familiarity with IT Service Management frameworks such as ITIL Exposure to DevOps operating models within professional services or managed services environments, including infrastructure automation, continuous delivery practices, and integrated engineering ...

SRE Consultant

Hiring Organisation
Akkodis
Location
City of London, London, United Kingdom
Employment Type
Permanent
Salary
£90000 - £100000/annum
engagements focused on reliability, resilience, and modern cloud operations. Key responsibilities include: Define and embed SRE engagement models aligned to modern engineering and traditional ITSM/ITIL practices Establish SLIs, SLOs, and Error Budgets Shape observability strategies using metrics, logs, and traces Design incident response models and post-incident learning ...

IT Service Delivery Manager

Hiring Organisation
SS&C Technologies
Location
City of London, London, United Kingdom
performance. Communicate and promote the values which reinforce and support a consistent quality culture. Your experience Proven Client Relationship Management and/or IT Service Management experience Strong experience in IT Incident Management within complex, multi-platform enterprise environments. Proven ability to work across organisational boundaries to deliver ...

Service Introduction Analyst

Hiring Organisation
Hays Specialist Recruitment Limited
Location
City of London, London, England, United Kingdom
Employment Type
Full-Time
Salary
£50,000 - £58,000 per annum
Knowledge Management. Degree in Information Technology, Business Information Systems, or a related field, or equivalent experience. ITIL Foundation or higher certification preferred. Experience with ITSM tools (e.g. ServiceNow) is an advantage. What you'll get in return Basic salary up to £58K Hybrid working (2-3 days in the office ...

ServiceNow Developer

Hiring Organisation
Deerfoot Recruitment Solutions
Location
City of London, London, United Kingdom
Employment Type
Permanent, Work From Home
platform performance to ensure reliability and responsiveness What you'll bring Solid experience developing and customising ServiceNow (including workflows and integrations) Good understanding of ITSM and ITOM processes Exposure to ServiceNow Virtual Agent and/or RPA tools Strong JavaScript programming skills A proactive, problem-solving mindset with a desire ...

CMDB & IT Asset Analyst

Hiring Organisation
Hays
Location
City of London, London, United Kingdom
Employment Type
Permanent
Salary
£55,000
lifecycle (hardware, software, cloud) Experience supporting Change Management with impact and dependency analysis Familiarity with ITIL practices (Configuration, Asset, Change Management) Experience working with ITSM tools (e.g. ServiceNow CMDB) This role is not suitable for Service Desk, general IT support, or purely administrative asset tracking backgrounds. If your experience does … IT Asset Management Strong understanding of CI relationships and dependency mapping Experience supporting Change Management processes Strong analytical and data quality mindset Experience with ITSM platforms (ServiceNow preferred) Ability to work across technical and non-technical stakeholders Why this role? Impact: Direct influence on service stability and change success Visibility ...

Senior Consultant ServiceNow & Transformation

Hiring Organisation
TechYard Limited
Location
City of London, London, United Kingdom
Employment Type
Permanent
Salary
£65,000
seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. Youll help shape and deliver enterprise service transformation initiatives from … analyse processes, and identify opportunities for automation and improvement. Translate business needs into ServiceNow solution designs, user stories, and delivery plans. Oversee delivery of ITSM, CSM, and HR initiatives, ensuring alignment with business objectives and timelines. Collaborate with technical teams on configuration, testing, and deployment activities. Track KPIs and support ...

Network Support Engineer

Hiring Organisation
Annapurna
Location
City of London, London, United Kingdom
offshore support partners, vendors, and customers to keep critical infrastructure operating at peak performance. Key Responsibilities Own and resolve L2/L3 incidents through ITSM platforms, ensuring SLA adherence Troubleshoot network faults across wireless, switching, routing, and infrastructure environments Carry out remote diagnostics and coordinate on-site maintenance activities Support … VLANs, VPNs, QoS Wireless: Wi-Fi, Private LTE/4G/5G DAS/Small Cells/Mobile Infrastructure Monitoring: SolarWinds, PRTG, Zabbix, Prometheus ITSM/OSS Platforms: ServiceNow, Helix, CMDB tools What They’re Looking For Proven experience in a Network Operations/Technical Support/Service Assurance role ...

Data Applications Service Manager

Hiring Organisation
Hays Specialist Recruitment Limited
Location
City of London, London, England, United Kingdom
Employment Type
Full-Time
Salary
£70,000 - £80,000 per annum
demonstrate: End-to-end ownership of enterprise data applications Accountability for service performance (SLAs, SLOs, KPIs), stability, and lifecycle management Experience operating within ITSM frameworks (incident, problem, change, release governance) Ownership of service governance, reporting, and continuous improvement at scale Exposure to vendor-managed services and supplier governance Experience managing … globally distributed and business-critical.Key experience includes: Ownership of platform or domain-level services (cloud, data, SaaS, or infrastructure platforms) Strong grounding in IT service management (ITIL) and operational governance Experience defining and managing SLAs, SLOs, KPIs, and service performance frameworks Exposure to vendor-managed environments and supplier governance Strong ...