1 to 25 of 26 Permanent ITSM Jobs in the City of London

Agile and Waterfall project management methodologies. Technical Skills : Strong understanding of IT systems, software development life cycle, and infrastructure management. Familiarity with cloud technologies, software development tools, and IT service management frameworks (e.g., ITIL). Project Management Tools : Experience with project management tools like ADO, Jira, MS Project, Asana, or similar. Leadership : Strong leadership, communication, and stakeholder management skills. Problem More ❯

Agile and Waterfall project management methodologies. Technical Skills : Strong understanding of IT systems, software development life cycle, and infrastructure management. Familiarity with cloud technologies, software development tools, and IT service management frameworks (e.g., ITIL). Project Management Tools : Experience with project management tools like ADO, Jira, MS Project, Asana, or similar. Leadership : Strong leadership, communication, and stakeholder management skills. Problem More ❯

Nice to Haves: Professional Services background Accounting qualification (ACCA, CIMA, ACA etc.) Experience with integration platforms like Workato Some SQL knowledge for reporting Azure/Microsoft 365 admin experience ITSM/ITIL framework knowledge What's in it for You? £80,000 - £90,000 depending on experience Excellent benefits package (pension, healthcare, life insurance) 5 days in office, during More ❯

all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and planning, carrying out business requests analysis and control, proposing and reviewing technical solutions, supervising More ❯

guiding, coaching, and developing a skilled team while ensuring platform architecture is resilient, scalable, and aligned with organisational goals. Youll play a key role in assessing new requirements, driving ITSM and ITOM initiatives, and applying automation, integration, and best-practice frameworks to improve service quality and operational efficiency. Key Responsibilities Work with stakeholders to define needs and translate them into More ❯

across multiple clients Deep understanding of structured cabling types, installation methods, and standards Skilled in managing large teams across dispersed geographies or complex client sites Hands-on knowledge of ITSM ticketing systems, change control, and asset management tools Proficient in Microsoft Office Suite (Outlook, Excel, Word) Strong communication, organisational, and stakeholder management skills Calm under pressure, with a proactive, solutions More ❯

across multiple clients Deep understanding of structured cabling types, installation methods, and standards Skilled in managing large teams across dispersed geographies or complex client sites Hands-on knowledge of ITSM ticketing systems, change control, and asset management tools Proficient in Microsoft Office Suite (Outlook, Excel, Word) Strong communication, organisational, and stakeholder management skills Calm under pressure, with a proactive, solutions More ❯

to define solution scope, functional specifications, and user stories. Support design and configuration of telephony workflows, including IVR, call routing, agent skills, and workforce management aligned with CRM and ITSM workflows. Develop and maintain detailed process maps, use cases, and test plans to validate solution delivery. Drive user acceptance testing (UAT) and coordinate defect management in collaboration with QA teams. More ❯

to define solution scope, functional specifications, and user stories. Support design and configuration of telephony workflows, including IVR, call routing, agent skills, and workforce management aligned with CRM and ITSM workflows. Develop and maintain detailed process maps, use cases, and test plans to validate solution delivery. Drive user acceptance testing (UAT) and coordinate defect management in collaboration with QA teams. More ❯

/CD pipelines, platform automation, and API architecture design. Preferred Qualifications Experience in professional services or regulated industries. Familiarity with integration platforms (e.g., Workato) and middleware solutions. Knowledge of ITSM frameworks and operational excellence practices. Experience with vendor management and technology procurement. Relevant certifications (e.g., Azure Solutions Architect, TOGAF). To be considered, please ensure you complete your application on More ❯

value. Modernise Developer Experience: Help organisations reimagine their developer workflows—improving tooling, automation, architecture, and team dynamics across the software lifecycle. Optimise Existing Investments: Align DevOps improvements with current ITSM tools and frameworks to maximise ROI and streamline operations. Shape Strategic Roadmaps: Develop tailored DevOps maturity roadmaps leveraging next-gen technologies including Platform Engineering, Product Operating Models, and Generative AI. More ❯

value. Modernise Developer Experience: Help organisations reimagine their developer workflows—improving tooling, automation, architecture, and team dynamics across the software lifecycle. Optimise Existing Investments: Align DevOps improvements with current ITSM tools and frameworks to maximise ROI and streamline operations. Shape Strategic Roadmaps: Develop tailored DevOps maturity roadmaps leveraging next-gen technologies including Platform Engineering, Product Operating Models, and Generative AI. More ❯

functional teams to support scalability and performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell More ❯

functional teams to support scalability and performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell More ❯

etc.) is a plus Technical certifications in networking, cloud and cyber technologies or experience in working with leading IT providers to validate technical expertise. ITIL Certification: Understanding of IT service management best practices What you will get from OryxAlign Along with competitive salary and training and development you will receive leave entitlement of 23 days plus one volunteer day, private More ❯

value. Modernise Developer Experience: Help organisations reimagine their developer workflows—improving tooling, automation, architecture, and team dynamics across the software lifecycle. Optimise Existing Investments: Align DevOps improvements with current ITSM tools and frameworks to maximise ROI and streamline operations. Shape Strategic Roadmaps: Develop tailored DevOps maturity roadmaps leveraging next-gen technologies including Platform Engineering, Product Operating Models, and Generative AI. More ❯

value. Modernise Developer Experience: Help organisations reimagine their developer workflows—improving tooling, automation, architecture, and team dynamics across the software lifecycle. Optimise Existing Investments: Align DevOps improvements with current ITSM tools and frameworks to maximise ROI and streamline operations. Shape Strategic Roadmaps: Develop tailored DevOps maturity roadmaps leveraging next-gen technologies including Platform Engineering, Product Operating Models, and Generative AI. More ❯

/08 - w/c 01/09 Rate : £600.00 per day Term : 4 month initial contract Outside IR35 Remote This will be supporting a consultancy business with a ITSM & ITOM piece to improve current IT support operations of their customer. You'll be expected to work closely with the customer to scope out current position, identify improvements and take More ❯

ll work closely with developers, business analysts, and process owners to help drive successful implementations and continuous improvement initiatives. Key Responsibilities: Assist in planning and executing ServiceNow projects (e.g., ITSM, HRSD, CSM, CMDB, etc.) Support sprint planning, and daily stand-ups in Agile or hybrid environments Maintain project documentation including timelines, RAID logs, and status reports Coordinate with internal teams … implementation reviews and lessons learned sessions Experience: 1–2 years of experience in project coordination or administration, ideally in IT or SaaS environments Familiarity with ServiceNow platform and modules (ITSM, HRSD, etc.) is a plus Understanding of Agile and Waterfall methodologies Strong communication and organizational skills Proficiency in project management tools (e.g., Jira, MS Project, ServiceNow PPM) Preferred Skills: ServiceNow More ❯

ll work closely with developers, business analysts, and process owners to help drive successful implementations and continuous improvement initiatives. Key Responsibilities: Assist in planning and executing ServiceNow projects (e.g., ITSM, HRSD, CSM, CMDB, etc.) Support sprint planning, and daily stand-ups in Agile or hybrid environments Maintain project documentation including timelines, RAID logs, and status reports Coordinate with internal teams … implementation reviews and lessons learned sessions Experience: 1–2 years of experience in project coordination or administration, ideally in IT or SaaS environments Familiarity with ServiceNow platform and modules (ITSM, HRSD, etc.) is a plus Understanding of Agile and Waterfall methodologies Strong communication and organizational skills Proficiency in project management tools (e.g., Jira, MS Project, ServiceNow PPM) Preferred Skills: ServiceNow More ❯

solutions, enabling smarter workflows, and ensuring long-term platform scalability and performance. Summary of Responsibilities ServiceNow Development: Design, build, and maintain modules, configurations, and custom scripts. Process Optimization: Enhance ITSM processes (Incident, Request, Problem, Change) using best practices. User Experience: Improve self-service capabilities through portals and virtual assistants. Integrations: Develop and manage connections with third-party systems via APIs … Information Systems, or a related discipline—or equivalent experience in an enterprise IT environment. 5+ years of experience designing, building, and maintaining ServiceNow solutions. Proficiency in IT Service Management (ITSM), discovery tooling, and system integration. Experience working with employee-facing interfaces and centralized service portals. Solid background in JavaScript, Flow Designer, and advanced scripting within the ServiceNow platform. Practical knowledge More ❯

solutions, enabling smarter workflows, and ensuring long-term platform scalability and performance. Summary of Responsibilities ServiceNow Development: Design, build, and maintain modules, configurations, and custom scripts. Process Optimization: Enhance ITSM processes (Incident, Request, Problem, Change) using best practices. User Experience: Improve self-service capabilities through portals and virtual assistants. Integrations: Develop and manage connections with third-party systems via APIs … Information Systems, or a related discipline—or equivalent experience in an enterprise IT environment. 5+ years of experience designing, building, and maintaining ServiceNow solutions. Proficiency in IT Service Management (ITSM), discovery tooling, and system integration. Experience working with employee-facing interfaces and centralized service portals. Solid background in JavaScript, Flow Designer, and advanced scripting within the ServiceNow platform. Practical knowledge More ❯

to senior leadership. Drive continuous improvement in ServiceNow processes and delivery methodologies. Ensure adherence to ServiceNow governance and change management protocols. Requirements: Proven experience managing ServiceNow projects across modules (ITSM, HRSD, ITOM, etc.). Strong understanding of ServiceNow platform capabilities and limitations. ServirceNow Project Management experience Excellent stakeholder management and communication skills. Experience with Agile or Waterfall delivery methodologies. ServiceNow … certifications (e.g., Project Portfolio Management, ITSM) are desirable. PMP, PRINCE2, or equivalent project management certification is a plus. More ❯

to senior leadership. Drive continuous improvement in ServiceNow processes and delivery methodologies. Ensure adherence to ServiceNow governance and change management protocols. Requirements: Proven experience managing ServiceNow projects across modules (ITSM, HRSD, ITOM, etc.). Strong understanding of ServiceNow platform capabilities and limitations. ServirceNow Project Management experience Excellent stakeholder management and communication skills. Experience with Agile or Waterfall delivery methodologies. ServiceNow … certifications (e.g., Project Portfolio Management, ITSM) are desirable. PMP, PRINCE2, or equivalent project management certification is a plus. More ❯

on experience to join our fast-growing Digital Customer Experience team. You'll play a key role in building, configuring, and integrating innovative solutions across key ServiceNow workflows including ITSM, HRSD, CSM, and onboarding experiences. Working alongside senior consultants and architects, you'll help deliver impactful digital transformation projects, creating intuitive user experiences and efficient workflows for clients across multiple … What We're Looking For Essential Skills: 2+ years of hands-on ServiceNow development Strong knowledge of JavaScript, HTML, CSS, Glide API, Flow Designer Experience across key ServiceNow workflows: ITSM, HRSD, CSM, Onboarding Understanding of customer/employee journey touchpoints Proven integration experience with REST/SOAP APIs Excellent problem-solving and communication skills Preferred Certifications: ServiceNow Certified Application Developer More ❯