1 to 25 of 33 Permanent ITSM Jobs in the City of London

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting ...

Technical Support functions. Demonstrable success improving service quality, operational performance and customer satisfaction. Excellent people management and coaching skills. Strong understanding of IT Service Management processes, including Incident, Problem, Change and Major Incident Management. Experience managing escalations and engaging with senior client stakeholders. Good knowledge of Microsoft 365, Azure ...

into clear, customer‐friendly explanations. A foundational understanding of the ITIL framework—or experience working within an ITIL‐aligned environment—is desirable. Familiarity with ITSM tools such as ServiceNow is beneficial but not essential. Above all, you will bring a customer‐centric mindset, consistently demonstrating empathy, professionalism, and care ...

Server; familiarity with data modeling concepts and warehouse performance tuning. Support & Incident Management – Strong troubleshooting and analytical skills for root cause analysis; exposure to ITSM tools such as ServiceNow and Jira. Preferred Qualifications Microsoft Certifications (e.g., DP‐900, AZ‐900, DP‐203). Familiarity with AKS, Docker, or containerized ...

Customer Success, Service Account Management, or Virtual IT Director/Virtual CTO‐style role within IT or technology services Strong understanding of IT service management concepts, including incident, problem, change, and service performance reporting Experience leading Quarterly Business Reviews (QBRs) and structured client service reviews Ability to understand, interpret ...

experience in a supervisory, senior analyst, or team leadership capacity. Experience supporting enterprise environments with multiple locations and diverse business functions. Experience working within ITSM frameworks and service‐oriented support organisations. Technical Skills Strong knowledge … Microsoft 365, Windows operating systems, Active Directory, Azure AD/Entra ID, Intune, and endpoint management technologies. Experience with ServiceNow or equivalent IT Service Management platforms. Understanding of networking fundamentals, mobile device management, printing, conferencing technologies, and workplace technology solutions. Experience troubleshooting hardware, software, cloud services, and collaboration tools. Knowledge ...

ensure continuous improvement projects are delivered on time, within budget, and meet the high-quality standards expected by Zodiac Maritime. Vendor and IT Service Management Establish and maintain productive relationships with strategic vendors. Oversee contract negotiations, manage ongoing performance, and ensure the delivery of services aligns with Zodiac Maritime ...

suppliers. Crisp written communication: executive updates, RAID, and runbook clarity. Tools/skills Planning: MS Project/Smartsheet/Jira/Confluence Change/ITSM: ServiceNow (or equivalent) Reporting: Excel Our people are the most critical component of our long-term success and their health and wellbeing are our priority. ...

great fit: ServiceNow Architect, ServiceNow Solution Architect, ServiceNow Technical Architect, ServiceNow Design Authority, ServiceNow Lead Developer, ServiceNow Consultant, ServiceNow Platform Architect, Now Platform Architect, ITSM Architect, ITOM Architect, ServiceNow Integration Specialist, ServiceNow Developer, CSA, CIS, ITIL, SaaS Architect, Enterprise Architect (ServiceNow), SC Cleared ServiceNow. Deerfoot Recruitment Solutions ...

automation Windows Autopilot deployment experience Exposure to endpoint security tools such as CrowdStrike Falcon or Microsoft Defender Experience with Freshservice or a similar ITSM platform Experience with compliance and security tools such as Drata, & Aikido advantageous Awareness of SOC 2, Cyber Essentials Plus or ISO 27001 Understanding of email authentication ...

Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security services as managed end-to-end services Ability ...

releases and automation. Experience in a large organisation with established processes. Confidence working with stakeholders, leading improvements and supporting colleagues. Bicep, Azure DevOps, IT Service Management, ServiceNow and financial services experience would be useful. Apply Now. ...

Import Sets. Working knowledge of JavaScript, Glide APIs, HTML, CSS and XML. Experience developing custom scoped applications and workflows across areas such as ITSM, CMDB, Security Operations, Workplace Service Delivery, Contract Management and Discovery. Experience with ServiceNow AI capabilities, or strong knowledge of Now Assist, AI Agents and AI Agent ...

Hunt is seeking an IT Operations Manager (Contract) to lead the Infrastructure function during a transitional period. Duties include overseeing third-party suppliers, advancing ITSM maturity, and delivering secure, resilient Microsoft-based operations across cloud and on-prem environments. The role focuses on security, resilience, and performance, with hybrid ...

support team across the region. You will manage a team of 21, including four Asset class Leads, coordinating with Operations, Technology and IT Service Management to ensure high-quality support for brokers and clients. The role emphasizes hands-on leadership, stakeholder management and people development in a fast-paced electronic ...

partner ecosystem. You will turn Lansweeper's market-leading IT Asset Intelligence data into a competitive product advantage for technology partners across Cybersecurity, ITSM, SAM, and CMDB automation markets. Your mandate is twofold: accelerate revenue from existing ISV partnerships and capture new high-impact opportunities — with a primary focus ...

cross-functional teams to ensure smooth operation, readiness checks, and timely escalation of issues, while certifying new software releases and aligning with ITIL/ITSM practices. #J-18808-Ljbffr ...

Ashdown Group is seeking a hands-on Helpdesk Manager for a hybrid role based at our London City office. You will shape a service desk from the ground up, lead a small team and own ...

management as a strategic asset. Design of a Service Catalogue to enable IT to communicate effectively with the Business. Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects. Process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part … cultural adoption. Skills & Qualifications ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable) Proven experience in designing, implementing and managing SIAM Proven ITSM tooling implementation experience, such as ServiceNow, BMC Helix, or equivalent ITSM tools Proven experience in designing, implementing and managing a CMDB Supporting customers through Transformation ...

resolved within agreed SLAs. Act as the escalation point for complex technical issues and user concerns. Lead the configuration and rollout of the new ITSM platform. Design ticket queues, categories, workflows, escalation processes and automation. Develop service reporting, dashboards, KPIs, knowledge articles and procedures. Drive adoption of the new platform … experience leading, supervising or mentoring IT support colleagues. Good knowledge of Microsoft 365, Entra ID and Windows desktop environments. Experience with IT ticketing or ITSM platforms and incident management processes. Excellent organisation, prioritisation and problem-solving skills. Strong communication skills and a customer-focused approach. Confidence managing escalations and working ...

resolved within agreed SLAs Act as the escalation point for complex technical issues and user concerns Lead the configuration and rollout of the new ITSM platform Design ticket queues, categories, workflows, escalation processes and automation Develop service reporting, dashboards, KPIs, knowledge articles and procedures Drive adoption of the new platform … experience leading, supervising or mentoring IT support colleagues. Good knowledge of Microsoft 365, Entra ID and Windows desktop environments Experience with IT ticketing or ITSM platforms, ideally including implementing a ticketing system Knowledge of coordinating AV equipment. Excellent organisation, prioritisation and problem-solving skills Strong communication skills and a customer ...

Splunk Collect and analyse telemetry data (metrics, logs, traces, events) to diagnose and resolve system and application performance issues Integrate monitoring platforms with ITSM tools (e.g. ServiceNow) and CI/CD pipelines to enable proactive alerting and resolution workflows Act as a Monitoring & Observability SME within customer delivery teams Support … managing observability platforms including Dynatrace, Grafana, and/or Splunk Deep understanding of telemetry signal analysis and performance monitoring Experience integrating observability tools with ITSM platforms and DevOps toolchains Ability to troubleshoot complex infrastructure and application issues using monitoring insights Solid scripting experience (Python, PowerShell) for automation and integration Familiarity ...

pressure. Problem-Solving & Critical Thinking: Excellent analytical skills to navigate complex issues effectively. Technical and Foundational Skills ITIL Foundation Certification: Proven knowledge of IT Service Management principles, particularly in Incident Management or equivalent experience Technical Acumen: Strong understanding of IT infrastructure components (networks, servers, applications, cloud platforms). ITSM Tools ...

learning, ownership and follow-up actions. IT Change Analyst Knowledge, Sills and Experience: * Relevant experience in change, release, service delivery, project coordination or IT service management within a medium to large organisation. * Good working knowledge of ITIL 4 change enablement and related incident, problem, release and service configuration practices; ITIL … Foundation certification is desirable. * Experience of working with ITSM platforms and structured workflows; experience of Halo or a comparable service management tool would be advantageous. * Experience reviewing or coordinating technology change across applications, infrastructure, cloud and SaaS services, with the ability to understand dependencies without needing to be the technical ...

Global Manager, Network Operations & Delivery Date: Oct 15, 2026 Shape the Future with Us. At Lubrizol, we’re bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products ...