9 of 9 Permanent Incident Management Jobs in the City of London

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis … RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). Youll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst …/IT Service Management Analyst, youll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. Youll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis … RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager … Analyst/IT Service Management Analyst, you’ll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis More ❯

is responsible for the planning and control of all day-to-day maintenance activities in cooperation with the Lead Engineer and provide leadership to the site teams, including project management for maintenance related activities. This role is critical to meet Service Level Agreements (SLAs) and deliver client satisfaction, and when applicable being part of a 7x24 shift rotation. What … to guarantee smooth transitions and minimize downtime in data center operations. Responsible for contributing to the DC operating efficiency and the implementation of assigned optimization measures. Consult with site management to provide solutions and adhere to SLAs agreed in customer contracts. Ensure site overall appearance and cleanliness, escalating shortfalls when necessary. Proactively indicate and report if SLAs are in … technically complex and challenging situations, troubleshooting, and providing solutions for potential critical infrastructure availability. Maintenance and Repair Works: Oversee and execute maintenance and repair tasks assigned by Site Operations Management or planned by the Technical Ops Planning function. Contributes to decisions and if be mandated take decisions regarding maintenance tasks within local Site Management guidelines. Coordinate and supervise More ❯

Remote based The Role We are seeking a highly skilled DevOps/Infrastructure Engineer for a scaling SaaS firm within the Resource Management space. You will play a pivotal role in designing, automating, and managing secure, scalable, and resilient cloud infrastructure on Microsoft Azure , while ensuring round-the-clock service continuity and alignment with ISO 27001 requirements. This is … information security , including ISO 27001 frameworks and Networking. Familiarity with monitoring, logging, and alerting tools for 24/7 operations. Experience with automating alert systems. Excellent problem-solving and incident management skills. Ability to thrive in a scaling SaaS environment, balancing stability and innovation. Desirable Previous experience in SaaS or high-growth technology companies. Knowledge of containerisation (e.g. … Bash). Seniority Level Mid-Senior level Industry Software Development IT Services and IT Consulting Business Consulting and Services Employment Type Full-time Job Functions Information Technology Skills Networking Management Resource Management Cloud Infrastructure Business Continuity Planning Problem Solving Software as a Service (SaaS) Infrastructure Terraform More ❯

Operations & Service Delivery Oversee 24/7 global cloud operations, ensuring optimal availability, performance, and reliability. Implement and manage service support models within a managed service environment, including SLAs, incident management, and escalation frameworks. Drive operational excellence through automation, monitoring, and proactive issue resolution. Security, Compliance & Governance Establish and maintain cloud governance frameworks, security standards, and compliance policies … managing large-scale, global cloud environments and distributed teams. Deep expertise in Azure services, cloud architecture, AI/ML integration, and managed service delivery. Excellent leadership, communication, and stakeholder management skills. Strong financial acumen, with experience in cloud cost optimisation and budgeting. Demonstrated ability to build and evolve modern cloud services in close partnership with cloud providers, ensuring agility More ❯

Development, Automation and AI Manager Role Overview We are seeking an exceptional Head of Development, Automation and AI for an Investment Management House to lead our development team whilst driving automation initiatives and AI/ML integration across our technology organisation. This is a strategic leadership role for someone who can bridge cutting-edge technology with tangible business outcomes. … through intelligent automation Integrate AI/ML capabilities into existing systems and develop new AI-powered solutions Establish and maintain coding standards, architectural decision-making processes, and technical debt management Create and execute technical roadmaps aligned with business objectives Implement DevOps and SRE best practices across distributed systems Manage stakeholder relationships and translate complex technical concepts into business value … Essential Experience & Skills Technical Leadership Proven track record leading development teams of 8-15+ engineers Experience with code reviews, architectural decision-making, and technical debt management Ability to establish coding standards and best practices across teams AI/ML Expertise Strong understanding of machine learning frameworks (TensorFlow, PyTorch, Scikit-learn) Experience with LLM integration (OpenAI, Anthropic, open-source More ❯

escalation point for the Service Desk Team * Set up and configure Local Area Networks (LANs), including hardware deployment and support * Coordinate with third-party MSPs for network and infrastructure management * Manage firewall operations and connectivity with ISPs * Oversee network IP addressing and VPN setups * Support business continuity through proactive incident management * Rapid deployment of site connectivity solutions … privacy and security audits * Provide technical support and mentoring * Maintain server rooms and ensure operational efficiency * Develop and implement business processes and documentation Requirements: * Strong knowledge of Azure infrastructure management * Strong in network protocols (TCP/IP, DHCP, DNS, etc.), ideally candidates must hold a CCNA/CCNP etc. * Experience with FortiGate Firewalls and Windows Operating Systems * Familiarity with More ❯

organisation in the City of London. This permanent role sits within a mature security function responsible for global operational security across IT infrastructure and business applications – including privileged access management, threat protection, threat detection and incident management. Working closely with the IT Security Manager, you will help ensure security services are delivered effectively and that core controls remain … Undertake IT security investigations, including analysis, expert opinion and formal reporting Contribute to the delivery of IT and cyber security improvement projects Support business and IT change (e.g. change management, exception management), assessing security impact and risk Maintain awareness of emerging security technologies and threats, recommending enhancements where appropriate Key Requirements: Circa 5 years’ experience in a related …/Defender suite Familiarity with technologies such as SIEM, PAM, Endpoint Protection, EDR, IPS/IDS, MFA, Encryption and Next Gen Firewalls Experience supporting cyber security event triage, incident response and recovery Strong knowledge of operational security management and tooling This role offers the chance to work in a highly regulated, security-focused environment with genuine breadth across More ❯