20 of 20 Permanent Incident Management Jobs in the City of London

services. We are looking for someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet Client and Lexmark targets. Responsible to build … environment. Work in partnership with Client, becoming a credible advisor. Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles. ROLES AND RESPONSIBILITIES: Escalation & Incident Management Act as an additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark support level. Oversee call flow … management of service tickets, including proactive raising of break-fix incidents. Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams, and service partners. Manage all customer-facing communications related to ticket handling. Service Operations & Customer Support Provide end-user support via telephone, email, or instant messaging. Manage and administer all device movements, changes More ❯

is responsible for the planning and control of all day-to-day maintenance activities in cooperation with the Lead Engineer and provide leadership to the site teams, including project management for maintenance related activities. This role is critical to meet Service Level Agreements (SLAs) and deliver client satisfaction, and when applicable being part of a 7x24 shift rotation. What … to guarantee smooth transitions and minimize downtime in data center operations. Responsible for contributing to the DC operating efficiency and the implementation of assigned optimization measures. Consult with site management to provide solutions and adhere to SLAs agreed in customer contracts. Ensure site overall appearance and cleanliness, escalating shortfalls when necessary. Proactively indicate and report if SLAs are in … technically complex and challenging situations, troubleshooting, and providing solutions for potential critical infrastructure availability. Maintenance and Repair Works: Oversee and execute maintenance and repair tasks assigned by Site Operations Management or planned by the Technical Ops Planning function. Contributes to decisions and if be mandated take decisions regarding maintenance tasks within local Site Management guidelines. Coordinate and supervise More ❯

role in helping us understand the threat landscape so we can protect ourselves from risks and prevent attacks. We've a new and exciting role within our IT Service Management function and looking for an experienced Lead Technical Consultant who specialises in Observability who'll report directly to the Head of Service Management. What you'll be doing • Act … making and develop our teams capabilities. • Translate strategy into actionable plans and communicate effectively with your team. • Provide guidance and mentorship, ensuring a unified approach to cybersecurity. • Keep senior management informed of all things Observability to help shape the immediate, reactive decision making as well as mould strategic thinking across not only Technology Operations, but across the Bank as … analytical skills and experience with cybersecurity metrics and risk management. • Outstanding problem-solving abilities. • Skill in managing multiple tasks and engaging with stakeholders across a complex organisation. • Familiarity with Incident Management, ITIL, and SRE best practices. • Expertise in prioritising activities in a rapidly changing environment. It's a bonus if you have but not essential • ITIL Service Management More ❯

positive note the office, the offices are amazing and hopefully somewhere you would want to go to work! The Infrastructure Services Analystwill be responsible for the day-to-day management of infrastructure topologies within the firm including servers, storage devices, firewalls, WAN, LAN, WIFI, Internet and unified communications. The individual will also be responsible for ensuring all devices are … extensive experience with the likes of M365 applications and Azure IaaS. Ideally we need a good all rounder with several years experience. Read on for more details Key Responsibilities: Incident Management: Respond to ServiceNow tickets and resolve incidents. Administration and Monitoring: Administer and monitor various systems including Windows Server, Azure, Entra ID, Intune, VMWare, VXRail, Cato Platform, Rubrik … Commvault, Juniper Mist, and APC. Daily Health Checks: Perform daily health checks of infrastructure services using management platforms like SolarWinds. Vulnerability Analysis and Patch Management: Analyse vulnerabilities using Rapid 7 and manage patching of servers, appliances, and switches. Ticket Logging: Log tickets with MSP and providers when services are impacted. Firmware Updates: Perform firmware updates for appliances like More ❯

improvement What we're looking for: Proven experience in an application support or support engineering role, within financial services ideally, or another regulated environment Strong knowledge of SRE principles, incident management, monitoring, and performance tuning Hands-on technical skills across a broad range of technologies, including: Microsoft: C#, VB, .NET Core, Azure, SQL Server, IIS, Windows Server Web More ❯

deployment and accurate reporting Manage and enhance UEM/MDM platforms, primarily Workspace ONE, with exposure to Intune, Autopilot, and SCCM/MECM Define governance and policies for application management, including update cycles, categorisation, and exceptions Work closely with Security teams to address vulnerabilities, coordinate urgent patching, and provide compliance evidence Introduce automation (PowerShell, Bash, REST APIs) to drive … efficiency and consistency Provide stakeholders with clear dashboards, reports, and communication around compliance and updates About You Strong background in enterprise application and OS patch management across Windows, macOS, iOS, and Android Hands-on expertise with Workspace ONE, plus solid knowledge of Intune, Autopilot, and SCCM/MECM Skilled in application packaging (MSI, MSIX, PKG, DMG), release design, rollback … and pilot/UAT testing Proficient in scripting and automation using PowerShell, Bash, or APIs Experience of ITIL-aligned change, release, and incident management processes Strong communication skills and ability to engage stakeholders with clear, auditable reporting Active SC clearance is required for this role Desirable Certifications such as Microsoft Endpoint Administrator, VMware VCP DW, Jamf 300/ More ❯

Data Security team, to support analysis and reporting work for data loss and insider threat events in Virgin Money. Your role will involve working closely with our Data Security, Incident Response and Business teams to manage events and progress remediation and represents a great opportunity to work with industry-leading tools and security partners, utilising your analytical, technical and … be responsive to these challenges. The DLP Analyst will support the Bank's security controls for Data Loss Prevention, carrying out assessments of DLP and Insider Threat events, including incident management, escalation and resolution, acting as a liaison with key stakeholders, and be responsible for reporting on current status and trends. What you'll be doing Analysis of More ❯

DPDK, alongside familiarity with Cloud Native Functions and Container Networking Interface plugins Experience in multi-layered IP Network engineering including good experience in network programming/automation, IaC, configuration management tools and data modelling such as RESTCONF, NETCONF/YANG, Python, Shell, Ansible, Saltstack, Terraform, CloudFormation, ARM; with demonstrable experience of DevOps, agile methodologies and CI/CD pipelines … Some other highly valued skills include: Knowledge working in Network and infrastructure operational product engineering and knowledge of classical network element management, SDN Controllers and ETSI MANO. CCNP, VMWare VCP, RHCE or equivalent certification an added advantage. Experience in performance and security engineering including experience with concepts of zero trust networking and a familiarity of Application Layer Network Protocols … HTTP/HTTPS, TLS/SSL, DNS, DHCP, etc. an added advantage Skilled in lifecycle management of network products and services including requirements analysis, platform selection, technical architecture design, service design & development, testing and deployment at scale, including proficiency in Agile Methodologies Scrum/Kanban, backlog and workflow mgmt. and SRE specific reporting (MTTR, deployment frequency, SLO etc) You More ❯

escalation point for the Service Desk Team * Set up and configure Local Area Networks (LANs), including hardware deployment and support * Coordinate with third-party MSPs for network and infrastructure management * Manage firewall operations and connectivity with ISPs * Oversee network IP addressing and VPN setups * Support business continuity through proactive incident management * Rapid deployment of site connectivity solutions … privacy and security audits * Provide technical support and mentoring * Maintain server rooms and ensure operational efficiency * Develop and implement business processes and documentation Requirements: * Strong knowledge of Azure infrastructure management * Strong in network protocols (TCP/IP, DHCP, DNS, etc.), ideally candidates must hold a CCNA/CCNP etc. * Experience with FortiGate Firewalls and Windows Operating Systems * Familiarity with More ❯

and optimized ETL/ELT workflows. Experiment with new tools, technologies and approaches to support the organisation’s analytics and insights strategy. Provide ongoing support for data products, including incident management and defining key performance metrics. Collaborate on new data initiatives from the earliest stages, working across multiple technical teams to bring ideas to life. Contribute to proof More ❯

and optimized ETL/ELT workflows. Experiment with new tools, technologies and approaches to support the organisation’s analytics and insights strategy. Provide ongoing support for data products, including incident management and defining key performance metrics. Collaborate on new data initiatives from the earliest stages, working across multiple technical teams to bring ideas to life. Contribute to proof More ❯

is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification … of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce More ❯

with Domino Data Lab platform. • Solid understanding of CI/CD pipelines, version control, containerization, and orchestration. • Ability to communicate effectively with internal and external stakeholders. • Excellent troubleshooting and incident management skills More ❯

with Domino Data Lab platform. • Solid understanding of CI/CD pipelines, version control, containerization, and orchestration. • Ability to communicate effectively with internal and external stakeholders. • Excellent troubleshooting and incident management skills More ❯

improvement. The Role Lead and coach a high-performing, cross-functional agile team (6 engineers + BA + QE) Shape team practices around code quality, test automation, tooling, and incident management Continuously improve how the team operates, identifying skills gaps and coaching individuals to close them Support the deployment and adoption of tools like Backstage, GitHub Copilot, LinearB More ❯

improvement. The Role Lead and coach a high-performing, cross-functional agile team (6 engineers + BA + QE) Shape team practices around code quality, test automation, tooling, and incident management Continuously improve how the team operates, identifying skills gaps and coaching individuals to close them Support the deployment and adoption of tools like Backstage, GitHub Copilot, LinearB More ❯

You’ll Do: Advise on complex privacy matters across product development, marketing, and commercial operations. Guide teams on regulatory compliance, risk mitigation, and privacy best practices. Support privacy-related incident management and risk assessments. Develop and maintain policies, processes, and training to strengthen compliance frameworks. What We’re Looking For: At least 5 years of post-qualification experience … in data privacy, ideally with in-house exposure. Some leadership/management/formal mentoring experience (although worth noting that this is still very much a hands on role) Deep expertise in GDPR and global data protection laws. Strong communication skills, with the ability to translate legal concepts into practical business advice. Interest in emerging technologies, including AI, ad … tech, and digital innovation . Experience with privacy management tools is a plus. This is a great chance to work at the forefront of privacy law, shaping policies and best practices for a global organization. *although all candidates with demonstrable skill to fulfil the role will be considered More ❯

You’ll Do: Advise on complex privacy matters across product development, marketing, and commercial operations. Guide teams on regulatory compliance, risk mitigation, and privacy best practices. Support privacy-related incident management and risk assessments. Develop and maintain policies, processes, and training to strengthen compliance frameworks. What We’re Looking For: At least 5 years of post-qualification experience … in data privacy, ideally with in-house exposure. Some leadership/management/formal mentoring experience (although worth noting that this is still very much a hands on role) Deep expertise in GDPR and global data protection laws. Strong communication skills, with the ability to translate legal concepts into practical business advice. Interest in emerging technologies, including AI, ad … tech, and digital innovation . Experience with privacy management tools is a plus. This is a great chance to work at the forefront of privacy law, shaping policies and best practices for a global organization. *although all candidates with demonstrable skill to fulfil the role will be considered More ❯

assets and operations across multiple geographies. Their platform gives customers a digital twin of their people, locations and moving assets, layered with threat intelligence, communication tooling, travel safety and incident management - all delivered in a modern, user-led experience. The organisation has a flat structure with a collaborative culture: low ego, open, helpful, pragmatic and relentlessly focused on More ❯

assets and operations across multiple geographies. Their platform gives customers a digital twin of their people, locations and moving assets, layered with threat intelligence, communication tooling, travel safety and incident management - all delivered in a modern, user-led experience. The organisation has a flat structure with a collaborative culture: low ego, open, helpful, pragmatic and relentlessly focused on More ❯