12 of 12 Permanent Incident Management Jobs in the City of London

network devices • Provide Smart Hands support at data center site including 24/7 emergency high touch requests • Responsible for the on-site management of Colocation Data Centers COLO/DC contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures … inventory and DCIM Tool • Break Fix for IT Gear in Data Center • Cable Mining and Inspection, device labeling, cable tracking and troubleshooting • Capacity Management - Monitoring, Remediation, Planning and Maintenance • DC Compliance controls - test, document, track execution, evidence repository, matrix, and SOX compliance process • DC Visitor Access Process and record ...

work environment throughout our organisation. We embrace all types of diversity. The Role The Enterprise Operational Resilience team is seeking an Associate Director, Crisis Management & Scenario Testing, to support the execution and continuous enhancement of WTW's global crisis management and scenario testing capabilities. The successful candidate will … play a critical role in maintaining operational readiness across the organisation by coordinating crisis management activities, supporting major incident response efforts, managing scenario testing programmes, and driving remediation and continuous improvement initiatives. The role will work closely with business, technology, cyber security, operational risk, business continuity and third ...

thought leadership. Role – We are seeking an experienced Salesforce DevOps Engineer/Lead to lead and optimise Salesforce DevOps, CI/CD and release management across a complex enterprise Salesforce environment. This role requires strong hands-on expertise in Copado, Salesforce CI/CD, release management, deployment automation … environment management and Git-based source control , combined with the ability to establish robust DevOps governance and delivery standards. You will work closely with Salesforce Architects, Developers, Product Owners and delivery teams to automate and streamline deployments across multiple Salesforce environments, improving release quality, security, governance and delivery efficiency ...

commodity hosting, internal IT, and end-user environments across all portfolio companies. Owns cloud and hosting strategy in conjunction with Head of Infrastructure - central management of Azure cost optimisation, reserved instances, and FinOps discipline. Security Operations Owns security operations implementation end-to-end; liaises with DevSecOps and the CISO … provides governance counterbalance. Manages joiner/leaver management and identity/access management across the estate, informed by the CISO on policy. Resilience & Continuity Accountable for DR planning, backup testing, and BCP across the portfolio. Senior escalation point for incidents, infrastructure risk, and business continuity across the group. ...

Desirable Skills This role is critical for maintaining, supporting, and optimising existing technology systems, ensuring high availability, performance, and reliability through proactive monitoring, rapid incident resolution, and effective troubleshooting. The specialist will also provide strategic consultancy on technology roadmaps and system integration, working to minimise downtime and implement process … emerging AV technologies is vital to drive innovation and maintain the highest service standards across the Operations team Key Responsibilities Provide Level 3 incident management and resolution for all AV equipment and systems across clients London and regional facilities, including troubleshooting, diagnosing, and repairing audio, video, lighting ...

modern engineering and traditional ITSM/ITIL practices Establish SLIs, SLOs, and Error Budgets Shape observability strategies using metrics, logs, and traces Design incident response models and post-incident learning loops Reduce toil through automation and engineering excellence Deliver SRE capability assessments and roadmaps Act as a trusted … Looking For Extensive experience in SRE, cloud operations, or DevOps Proven consulting or advisory background Experience with AWS, Azure, or GCP Strong observability and incident management expertise Ability to obtain UK SC clearance Modis International Ltd acts as an employment agency for permanent recruitment and an employment business ...

responsible for delivering and operating shared platform capabilities that enable trusted data services and production-grade AI-driven workflows. Working closely with Platform Product Management, you will help ensure platforms are scalable, reliable, secure, and widely adopted across product domains while supporting innovation through high-quality engineering execution. Responsibilities … mechanisms required for safe AI workflows Implement security controls, access governance, encryption, and audit requirements in partnership with InfoSec while ensuring enterprise SDLC, vulnerability management, and change management compliance Requirements 12+ years leading platform engineering teams delivering shared services or large-scale SaaS systems with production operations accountability ...

communicate deployment patterns for migration Support engineering teams in optimising the migration path Act as an escalation point for engineering teams on troubleshooting and incident management Drive the adoption of automation across the platform, using common methods with other platforms Document deployed systems, scripts and working practices … Professional), or AWS Speciality certifications (Security, Advanced Networking) A scaled agile framework certification, such as SAFe Experience managing stakeholders, including users and senior management Experience mentoring junior engineers What's in it for you Flexible and hybrid working, with core hours and part-time options available 25 days' holiday ...

looking for a Senior Infrastructure & Azure Specialist to take ownership of a complex hybrid technology environment spanning Microsoft Azure, Microsoft 365, endpoint management and traditional on-premises infrastructure. This is not a pure Azure cloud role. You will need strong, hands-on Azure experience, but you must also … scale through Microsoft Intune. Good knowledge of Windows Server, Active Directory and virtualisation. Experience with backup, disaster recovery and tested recovery procedures. Strong incident-management, troubleshooting and root-cause analysis capabilities. An organised approach to documentation, change control and ITSM processes. Confidence working with senior stakeholders and geographically ...

easily be picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience … concierge service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic ...

with leaders to evolve career frameworks/levels for technical roles (e.g., SWE, robotics, embedded, firmware, electrical, mechanical). Clarify dual tracks (IC vs management), promotion readiness, and growth expectations. Spot retention risks in critical technical roles and implement targeted plans. Support leaders through difficult moments with empathy, directness … proven HRBP experience supporting technical teams (Engineering, Hardware, Software, AI/ML). Strong capability in org design, workforce planning, manager coaching, performance management, and employee relations. Comfort operating in ambiguity and driving clarity in fast-moving environments. High judgment with an ability to balance empathy with high standards. ...

Intercom Fin, Ada, Forethought, Decagon, or Zapier). Familiarity with CRM or data systems (Salesforce, HubSpot, Snowflake, Looker, Power BI, Tableau). Exposure to incident management programs (PagerDuty, StatusPage, Incident.io). Basic understanding of APIs, logs, or product usage analytics in a SaaS context. About Us Every business … manual research into trusted insights, delivered in minutes. Our momentum so far Customers in a diverse range of industries, with particular growth in wealth management, financial services and supply chain onboarding. Demand accelerating beyond our UK headquarters, across multiple continents with new customers in the Middle East, Asia ...