7 of 7 Permanent Journey Map Jobs in the City of London

models translate into delivery roadmaps. Key Requirements 5+ years’ experience in Service Design within enterprise or regulated environments. Strong experience creating service blueprints, journey maps, operational models and systems maps. Proven ability to navigate complex multi-stakeholder environments and influence senior leadership. Experience simplifying large cross-team processes ...

customer experience, digital platforms, and business strategy, helping clients rethink how they serve customers and modernise their operations. You will: • Lead customer research, journey mapping, workshops, and requirements gathering • Analyse end-to-end customer journeys and identify opportunities for optimisation • Build CX transformation roadmaps and business cases linked ...

finance teams to understand their current reality, identify pain points, and co‐design future processes from the ground up. You will create service blueprints, map journeys, facilitate cross‐functional workshops, and deliver intuitive UI designs that bring redesigned workflows to life. This is a hands-on, strategic role that … interface design to reshape how a traditional travel sector business operates. Responsibilities Design Thinking & Process Redesign Facilitate Design Thinking workshops with business stakeholders. Map current-state and future-state user journeys across the booking lifecycle. Create service blueprints illustrating interactions between users, systems, AI, and data. Redesign workflows from ...

seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user pain points, and redesign public-facing and internal journeys that are inclusive, accessible, and aligned to user needs. … contexts. A strong portfolio showcasing evidence-based service design work across complex systems. Experience working with multidisciplinary teams in agile environments. Skilled in journey mapping, service blueprints, and identifying pain points across user flows. Understanding of how to align policy, user needs, and technology constraints into deliverable services. ...

best practices Work confidently in Figma using structured approaches, including components, variants, auto layout, and design systems Create UX artefacts such as journey maps, service blueprints, wireframes, and interactive prototypes Design responsive experiences for both desktop-first and mobile-first portals Contribute to the development and maintenance … Proven experience applying accessibility requirements in digital design Excellent proficiency in Figma, including components, variants, auto layout, and structured design workflows Experience creating journey maps, service blueprints, and other UX documentation Strong understanding of responsive design across desktop and mobile platforms Good working knowledge of Adobe Creative Suite ...

picture strategy and tactical execution. While the UX team focuses on features, you will be looking at the holistic end-to-end journey, identifying gaps and opportunities for both our customers and our employees. Responsibilities: Help create and embed SD methods, artefacts, and experience principles across the business. … Design and lead high-impact workshops to align stakeholders on journey challenges and service improvements. Support the rollout of platforms, ensuring our journeys are evidence-based and linked to hard metrics. Act as a coach to our four CX Analysts, transferring skills in journey mapping ...

evaluation of experiences and outcomes. You’re experienced in a range of user research methodologies and broader research approaches. You know how to map and engage with different stakeholder groups. You understand how to carry out research responsibly and ethically, ensuring protection of participant privacy. You understand the importance … synthesis techniques and approaches to presenting and sharing findings.User-centred design and agile working You’re able to produce concise artefacts (e.g. personas, journey maps, user stories) to help communicate user and business needs. You’re experienced at working with agile development teams and stakeholders to co-design ...