2 of 2 Permanent Major Incident Management Jobs in the City of London

Location: UK-London Worker Type: Permanent Responsibilities Act as the point of escalation for incidents in and out of business hours Oversee the problem management processes. Proactively assess service issues, perform trend analysis and make recommendations for intervention/improvement Design an effective set of service measures and establish … excellent customer support against defined SLA's and maintain effective working relationships with business teams and internal and external service providers Follow Problem and Incident Management processes at all times, consolidate updates and elevate where necessary and participate in major incident management as the Resolution ...

improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight, stakeholder management, and transformation initiatives, making it an excellent opportunity for an experienced technology leader looking to make a broad business impact within a complex international … technology support teams, fostering a culture of accountability, collaboration, and continuous improvement. Monitor service performance through KPIs, SLAs, user feedback, and operational reporting. Support major technology projects, change initiatives, and process improvements. Drive adoption of approved AI, automation, and productivity-enhancing technologies. Work closely with regional leadership teams ...