2 of 2 Permanent Major Incident Management Jobs in the City of London

Major Incident Manager/Major Incident Manager A fantastic opportunity has arisen for a Major Incident Manager/Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager/Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple global teams and resources to bring about the efficient and effective ...

business and drive continuous service & process improvement and evolution. You will ensure that SLAs and KPI's are met and that reporting, and performance management targets are met. You will be an advocate of our customers internally in UP3, working closely alongside our Customer Success Managers (CSM) to maximise … call shift cover will be required, and occasional scheduled or unscheduled out of hours support will be needed. For example, during upgrades or major incidents affecting your customers. We’re looking for someone who can relate to our values and the type of company we are. ...