2 of 2 Permanent Mobile Device Management Jobs in the City of London

issues, supporting infrastructure and applications, contributing to root cause analysis, and ensuring services meet agreed service levels and operational standards. Key Responsibilities: Incident & Problem Management Act as the primary owner of incidents and service requests from initiation to resolution. Diagnose and resolve complex technical issues across applications, systems … infrastructure. Perform root cause analysis for recurring incidents and contribute to problem management processes. Ensure incidents are managed in accordance with best practices and defined service levels. Service Assurance & Monitoring Monitor the health and availability of critical systems and services. Investigate service alerts and proactively resolve potential issues before ...

support for IT applications and hardware • Logging, diagnosing and resolving incidents and service requests • Installing, configuring and maintaining devices and software • User administration and mobile device management via Microsoft InTune • Supporting desk moves and office set-ups • Delivering support via phone, Teams, email and face-to-face ...