VIP Service Desk Specialist
- Hiring Organisation
- UST
- Location
- City of London, London, United Kingdom
support. About the Role The successful candidate will provide premium first-line IT support to VIP users, delivering seamless incident resolution and service request management while maintaining the highest levels of service excellence and user satisfaction. This position demands strong technical capability, exceptional communication skills, and a service mindset … report against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) Actively measure and enhance user satisfaction through continuous feedback mechanisms User Experience & Satisfaction Management: Conduct transactional satisfaction surveys following each ticket closure Proactively follow up on any negative feedback within one business day Administer monthly digital workplace experience ...