Production Engineer
- Hiring Organisation
- Jobleads-UK
- Location
- City Of London, England, United Kingdom
platform. Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence. Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues. Lead the ‘follow the sun’ support model coordination, working closely with global teams in APAC and US. Drive incident … management practices, trend identification, and post-mortem analysis. Collaborate with development teams to influence platform improvements based on support insights. Occasional weekend work will be required during major upgrades and out of hours testing. Experience/Competences Hands-on production support experience within a financial institution (buy-side, sell ...