ITIL Process Analyst
City of London, London, United Kingdom
DGH Recruitment
the flow of information during an incident, keeping stakeholders informed and collaborating with various teams. Document and maintain all policies and processes related to Problem Management. Coordinate investigations and drive a reduction of repeat incidents by identifying and tracking trends. Identify trends in incidents to proactively address potential issues … to enhance service delivery and efficiency Provide coaching, support and mentorship to staff on ITIL processes and best practice Proven experience in IT service management, with a strong understanding of ITIL processes and frameworks. ITIL Foundation certification mandatory and desirable a further ITIL accreditation. At least 2 years' experience More ❯
Employment Type: Permanent
Salary: £55,000
Posted: