9 of 9 Permanent Root Cause Analysis Jobs in the City of London

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis … function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). Youll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, youll focus on Problem Management, leading structured … investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. Youll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification through to More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis … which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you’ll focus on Problem Management, leading … structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis More ❯

Responsibilities Lead and actively support a team of Support Analysts and Application Support Consultants, ensuring timely resolution of client issues while personally handling key incidents as required. Provide detailed analysis of incidents to inform continuous improvement and root cause analysis. Collaborate with Consulting and Implementations management teams to ensure effective product configurations that meet client needs. Deliver … timely, accurate reporting on KPIs, work in progress, root cause analysis, team deliverables, and support backlog. Act as a lead point of escalation for critical client issues. Identify and implement best practices to support the long-term success of the business. Engage with client and internal stakeholders to ensure the platform continues to align with evolving business … with strong attention to detail. Excellent communication skills, able to engage confidently with clients and internal stakeholders. Skilled in working independently and collaboratively within cross-functional teams. Strong reporting, analysis, and planning capabilities. Self-motivated, agile, and responsive to changing priorities. Comfortable liaising between technical teams and business users, translating requirements and issues clearly. Confident communicator with the ability More ❯

site specific improvements, region wide improvement programmes, and oversight and reporting throughout. The Engineer plays a key role during incident and follow-up, including taking part in incident calls, root cause analysis exercises, and supporting sites throughout resolution of problem tasks. The Engineer may play a consultative role in the review of high-risk changes and incident … discipline of Electrical engineering to the level of subject matter expert. Working Knowledge of Plan Do Check Act (Deming cycle) highly desirable. Experience of taking part in and conducting root cause analyses, including awareness of the relevant frameworks. Experience working with computerised maintenance management systems. Experience required in management of external resources. Can prepare & present relevant information to More ❯

practices and ensure an ongoing focus on reliability, scalability and operational excellence Influence incident and problem management process, driving improvements to key platform metrics Contribute to Post Incident Reviews, root cause analysis, lessons learnt and post actions Champion stability and resilience across the trading platforms Ensure new systems are aligned with best practices Drive improvements and alignment … in observability and monitoring tools, improving MTTD and MTTR Produce analysis on SRE function performance Provide guidance, recommendations and hands-on support to teams, promoting SRE best practices Develop and maintain a roadmap for continuous improvement of support and observability Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative More ❯

to-end solution designs Balancing strategic and tactical approaches to suit varied business scenarios Designing scalable, repeatable and sustainable data solutions with Data Operations and Market Place teams Producing analysis artefacts including user stories, data flows and service design diagrams Coordinating with delivery teams to estimate time and cost for new data solutions Investigating data issues and enabling root cause analysis with stakeholders Supporting the implementation of data controls and driving adoption of core data capabilities Qualifications Who we're looking for: Experience delivering data projects within the Asset Management industry Strong analytical skills and a structured approach to problem solving Proven ability to design and communicate data services and operating models Collaborative mindset with experience More ❯

implement KPIs and reporting tools for operational health and accountability. Lead forecasting, capacity planning, and scenario modelling to optimise resources. Oversee performance governance, SLA reviews, and supplier scorecards. Drive root-cause analysis and improvement programmes across regions. Manage quality assurance frameworks and integrate customer experience metrics. Provide insights and recommendations to senior leadership for strategic decisions. Lead More ❯

attempts, and insider threats. Lead incident response efforts and conduct digital forensics. Enhance detection and response capabilities through process improvements and automation. Monitor alerts from SOC tools and perform root cause analysis. Collaborate with IT and security teams to remediate vulnerabilities. Gather and analyse threat intelligence to inform detection strategies. Maintain detailed incident records and conduct post-incident … reviews. Technical Skills Hands-on experience with SIEM, EDR, IDS/IPS, and SOAR platforms. Strong knowledge of operating systems (Windows, Linux), network protocols, and packet analysis tools. Familiarity with scripting languages (Python, Bash, PowerShell). Experience with cloud security monitoring (AWS, Azure, GCP). Knowledge of frameworks such as NIST and MITRE ATT&CK. Qualifications Bachelor’s degree … intelligence. Practical experience with forensic investigations and security monitoring tools. Excellent written and verbal communication skills. Preferred Certifications such as CISSP, GIAC (GCIH, GCIA, GCTI). Experience with malware analysis, APT detection, and regulatory frameworks (GDPR, PCI DSS). Familiarity with Infrastructure as Code tools and cloud platforms. Soft Skills Strong problem-solving and analytical mindset. Ability to work More ❯