19 of 19 Permanent Service Design Jobs in the City of London

Service Consultant – Service Design, Transition & ServiceNow CSM Contract: 6 Months Start: ASAP Rate: Up to £525 per day Location: London or Leeds IR35: Outside IR35 Security Clearance: NPPV3 Required TRIA are supporting a specialist technology services organisation in the search for an experienced Service Consultant … join a high-profile programme delivering complex managed service solutions. This is a hands-on role requiring a proactive, "roll-your-sleeves-up" approach. You'll play a key role in taking service operating models from concept through to implementation, ensuring new and enhanced services are fully operationally ...

Service Designer with a couple of year’s experience, post university and looking for a step up and want to work on meaningful, high-impact services used by millions of people, this is a role worth exploring. We’re looking for an Associate Service Designer to support experience … design across major public sector transformation programmes — helping teams understand user needs and design services that are simpler, more inclusive and easier to use. You’ll work as part of multidisciplinary teams, contributing to service design activities while continuing to build your skills, confidence and design ...

looking for a Delivery Director to provide account-wide delivery and engagement leadership across a strategically important UK Government account. The role oversees multiple service lines including Testing, Service Design and Business Analysis, ensuring delivery is well governed, commercially controlled and consistently aligned to client outcomes. … will operate across delivery leadership, client engagement, commercial management, governance, managed service performance and account growth, working closely with the Account Director, internal capability leads, delivery teams and the client side PMO. We are looking for a leader with experience in complex technology and managed service environments, ideally ...

Working for a very high-growth, industry-leading digital business, the Lead Service Designer will lead end-to-end service design across digital journeys, contact centres and operational processes within a complex model involving millions of customers and thousands of partners. The Lead Service Designer will … responsible for: Owning end-to-end service design strategy across complex customer journeys Identifying pain points across app, service and operations Designing and implementing measurable improvements Leading cross-functional initiatives from discovery to delivery Blending automation, AI and human support into seamless journeys Clearly defining and tracking ...

London Hybrid (2,5 days in the office in London Bridge) We’re looking for a Senior UX Designer to join a multidisciplinary design consultancy working on complex digital products, services and experiences. This is a UX role with some service design and strategy around it. … involved early, helping clients understand user needs, map journeys, shape flows and turn insight into clear, usable experience concepts. It’s not a pure service design or strategy role. The core of the role is UX: making sense of complex journeys, designing clear structures and interactions, and creating ...

looking for an experienced Freelance Business Analyst with a strong background working within digital and design agencies , and a proven track record supporting UX-led website, product, and service transformation programmes . This is an opportunity to join a high-profile, design-driven transformation initiative … Inside IR35) 📍 London-based (2–3 days per week in the office) The Role You'll sit at the intersection of strategy, UX, design, and delivery , helping translate customer, business, and technical requirements into actionable outputs that guide design and development teams. Working as part of a multidisciplinary ...

seeking an experienced User Researcher to help design and deliver user‐centred digital products and services that meet real user needs. You will play a key role in ensuring research and insight are at the heart of decision‐making, working closely with multidisciplinary teams to inform service design … delivery. This role is particularly suited to someone with experience working for public sector organisations, who understands governance, accessibility, and the need to design inclusive services at scale. Key Responsibilities Plan, design, and conduct user research to support the end‐to‐end delivery of digital services Apply ...

What you'll be doing: ✔ Leading user-centred discovery and research activities ✔ Facilitating stakeholder workshops with senior client teams ✔ Mapping complex user journeys and service experiences ✔ Creating wireframes, prototypes and design concepts ✔ Collaborating with Product Managers, Architects, Engineers and Delivery Leads ✔ Presenting recommendations and influencing decision-makers ✔ Working … high-profile transformation programmes What they're looking for: ✅ Experience working within a consulting environment or delivering consultancy-style engagements ✅ Strong UX research, interaction design and service design capability ✅ Excellent stakeholder management and workshop facilitation skills ✅ Experience working on large, complex digital transformation programmes ✅ Ability to communicate ...

What you can expect We are hiring for an experienced Principal Product Designer. You are an authority in user experience design and will work as part of a multi-disciplinary team to create design solutions which achieve our business goals and deliver maximum customer value. Our flagship platforms … designers to really push the bounds of what’s possible, and deliver outstanding experiences for our customers. The role is in the Workspace Product Design team, based in London. The team is responsible for design across a wide range of systems, platforms and products. We work closely with ...

mission-critical systems for M&S, as we scale. As a technical leader, you will be collaborating with multiple cross-functional teams to design, build, and maintain the software that powers us everyday. Your expertise will help us create a best-in-class engineering environment while ensuring our systems … Accountabilities & Responsibilities The Principal Software Engineer role is the embodiment of ‘solving problems through technology’ with key responsibilities as follows: Lead technical excellence from design to operations and launch of core product features or strategic programmes Drive technical direction and influence our overall strategy informing decisions on both Technology ...

across cross-functional teams including business, technology, and third-party suppliers. Desirable Experience Experience within digital transformation programmes. Knowledge of customer journey mapping and service design principles. Experience working with CRM, CMS, e-commerce, or customer experience platforms. Exposure to data analysis, reporting, and business intelligence tools. ...

make and iterate products and services for our clients across all areas of their digital eco-system. We are 100 strong and are full service within our own right. We have specialists across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data Analysis, Strategy (experience … strategic thinking and doing skills to create impactful solutions for our clients. You will be passionate and knowledgeable about the world of product & service design and have a strong grasp of the commercial impact of digital solutions. Key to success of the role will be your ability ...

autonomy to influence outcomes from discovery through to live services. What you’ll be doing as a Senior User Researcher Lead and design qualitative and quantitative user research across complex digital services Plan and run discovery, generative and evaluative research Embed user-centred and inclusive research practices Translate research … insight into clear, actionable recommendations for design and delivery Advocate for accessibility, assisted digital and inclusive design approaches Work closely with designers, product managers and engineers to shape service direction Build strong client relationships Manage, mentor and support other user researchers Contribute to research standards, capability building ...

Clearance An experienced Senior Solution Architect with a strong software engineering background (Java/.NET) and eligibility for SC clearance, specialising in the design and delivery of scalable, cloud native solutions using microservices and API-driven architectures. Key Responsibilities Own and lead the development of HLDs for complex enterprise … systems, ensuring scalability, security, and alignment with business objectives Design and deliver microservices based architectures, enabling modular, resilient, and highly scalable platforms Define and govern API first strategies, including RESTful service design, integration patterns, and API lifecycle management Apply TOGAF principles and frameworks to drive structured architecture ...

impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Opportunity to shape fraud prevention in a high-profile public service environment Work within a complex, regulated pensions landscape with strong governance focus Contribute to protecting customer outcomes and scheme integrity at scale The Role Lead … large-scale pensions administration environment. The role is responsible for ensuring effective transaction monitoring, fraud risk assessment, and regulatory compliance, while supporting the design and continuous improvement of fraud frameworks, controls, and processes. You will manage investigation activity, provide expert guidance across the business, and contribute to safeguarding customers ...

scalable, resilient workflow that span editorial, technology and content operations domains. Responsibilities Proactively monitor and architect end-to-end newsroom workflows, defining the structural design of how content, metadata, and tasks move across systems and teams. Work closely with the workflow team to address challenges and drive innovation. Assist … Saga, Mimir, Vizrt, HTML graphics, and Adobe Premiere. Familiarity with integration standards and APIs commonly used in broadcast technology ecosystems. Background in systems thinking, service design, or a related discipline. Familiarity with live and non-linear workflow requirements in the news multimedia arena. Ability to champion, follow ...

high-performance, distributed backend systems that sit at the core of enterprise financial platforms - using modern Java and Spring Boot Taking the lead on service design and API development, ensuring solutions are robust, maintainable, and built to last Owning the full deployment lifecycle on AWS - from infrastructure provisioning ...

leading experience design consultancy is seeking a talented User Researcher to join a multidisciplinary team of strategists, designers, researchers and technologists. This is an opportunity to work on meaningful digital products and services across a range of sectors, helping organisations create experiences that genuinely meet user needs. Salary … surveys Analysing and synthesising research findings into clear, actionable insights and recommendations Helping define user needs and shape project direction throughout the product and service lifecycle Collaborating with stakeholders to align research activities with organisational goals Facilitating workshops, playback sessions and insight-sharing activities Working closely with ...

leading organisation is seeking an experienced Senior Finance Functional Analyst to support the design and improvement of end-to-end Order to Cash (O2C) services as part of a large-scale finance transformation programme. Working closely with finance, operational and technology teams, you will help design scalable, efficient … well-controlled O2C processes covering billing, invoicing, cash receipts and cash application within an ERP-enabled environment. Key Responsibilities Design and improve end-to-end O2C processes, including billing, invoicing and cash application. Gather and document business requirements, process flows and operational procedures. Support the development of finance operating ...