and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Mode: Hybrid (2 days working from office) Purpose of Job The Senior Service Performance Analyst will lead the Service Performance function in SIAM team. Provides Subject Matter Expertise on the governance, assurance and the management of IT Service Performance across … the Ecosystem (internal IT support teams, Third Party Vendors and Suppliers/Partners), helping ensure they achieve their strategic goals, meet their contractual obligations and agreed service levels or performance targets and provide best in class service to and Driving any underperformance or areas for improvement through Continual Service Improvement. Accountable for defining, documenting and integrating service performance & governance standards across Ecosystem, which may include defining key performance indicators and metrics to help ensure measuring and tracking IT service performance across the Ecosystem in a standard, consistent manner that drives stability, quality, efficiency and effectiveness, in line with ITIL best practice. The role entails chairing Service Review meetings, Service Performance & Governance forums and More ❯
to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced ServiceManager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role More ❯
City of London, London, England, United Kingdom Hybrid / WFH Options
INTEC SELECT LIMITED
ServiceManager/Salesforce – Remote (UK-based) – Circa £71K + Benefits I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on ServiceManager with deep Salesforce experience to join their team. My client is seeking someone who understands … the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the … live service for a Salesforce-native SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements More ❯
Radius is seeking an experienced Datacentre Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels of service and data integrity. Requirement’s Definition and Management: Plans and drives scoping and requirements definition and prioritization of activities for large, complex initiatives within the Service Delivery space More ❯
2023. FluidOne supports the needs of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes … a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to … and security. FluidOne’s dual-structured approach ensures all customers—from growing SMBs to large, complex enterprises—benefit from trusted, innovative, and future-ready IT services.] Role Overview: As Service Relationship Manager to join our team you will be responsible for managing customer relationships, conducting monthly and quarterly reviews through Teams meetings and occasional face-to-face More ❯
clear. Based in the heart of the City with a modern relaxed but professional environment and due to ongoing developments, they are now seeking a Financial Services Platform ServicesManager to join them on an initial 12-month fixed term contract where you will be responsible for: Providing office based front line servicing and support to their platform … clients. Liaising extensively with financial planners, paraplanners and wealth managers (intermediaries), where you will develop ongoing strong relationships built on outstanding service for all and any queries that your clients and their clients have with the platform. Taking ownership of queries; analyse, research, and provide solutions using knowledge of the systems and processes. Ensuring all client and intermediary communication … appropriate, and delivered at the right time, including emails, letters, and platform updates. Inputting, manipulating, and maintaining data on the platform and client relationship management systems to perform required service tasks which can include processing ISA subscriptions and payment instructions in line with HMRC and company policies. Assisting in the testing of the development of the platform including writing More ❯
AV/IT Technical ServicesManager Please note: This role is specifically for AV/IT professionals with experience delivering AV/IT installations on new build or refurbishment construction projects. It is not suitable for IT or facilities specialists. A leading UK main contractor delivering high-spec commercial office and mixed-use developments is seeking an AV …/IT Technical ServicesManager to oversee the design, coordination, and installation of audio-visual, structured cabling, and IT systems across multiple projects. With a strong pipeline of large-scale schemes ranging from £30M to £200M+, this is an excellent opportunity to join a forward-thinking delivery team on some of London’s most technically advanced builds. The More ❯
Auto Electrician, ServiceManager (Off the tools) London, travel to sites £35,000 to £45,000 + Progression + Company Benefits Are you an Auto Electrician or similar looking to take the next steps in your career into a more managerial role. Do you want to join a business who value it's employees and offer good … and well know for their innovation and reliability, this business supplies to some of the UK's largest bus and coach companies. In this role, the successful Auto Electrician ServiceManager would be responsible for overseeing and supporting field-based engineers working across customer sites providing real-time solutions to site issues and engineer queries. The ideal … Auto Electrician ServiceManager would have a good working knowledge of Auto Electronics on coaches and buses or similar and be keen to work in a management position at in the twilight shift. The Role Oversee and support field-base engineers. Provide solutions to queries and be reactive where needed. Ensure all relevant Health and safety/ More ❯