Service Desk Officer
- Hiring Organisation
- The Graduate Project
- Location
- City Of London, England, United Kingdom
incidents and service requests are resolved efficiently or escalated to the appropriate technical team. You will support users with a wide range of hardware, software, systems and audio visual technology, delivering a professional and approachable service at all times. Key responsibilities include: Managing, prioritising and resolving service desk tickets … Microsoft 365 applications, Teams telephony and video conferencing systems. Assisting with the maintenance of network infrastructure, including WiFi and connectivity. Maintaining accurate hardware and software asset records. Supporting the secure disposal of redundant or faulty IT equipment. Assisting with business applications, user access, device management and information security processes. ...