1 to 25 of 61 Permanent User Research Jobs in the City of London

Position: Head of User Research/Service Designer Duration: 3 months Location: Relocation to the customer’s European office required (hybrid working available) Rate: Open to negotiation Overview We’re looking for a Head of User Research who can bridge User Research and Service Design to help our client embed a truly customer-centric … work directly with client teams across financial services, technology, and ecommerce , helping them mature their capability in human-centred design, service innovation, and CX strategy . You’ll lead research that spans digital and physical channels, apply ethnographic methods to uncover deep behavioural insight, and design service experiences that connect front-stage customer touchpoints with back-stage processes and … systems. Beyond delivery, you’ll help shape frameworks and tooling that allow the client to sustain and scale research and service design long after your engagement ends. Key Responsibilities Assess a client’s current research and service design maturity, tools, and processes — identifying opportunities to evolve their capability and impact. Design and deliver multi-channel research programmes More ❯

Position: Head of User Research/Service Designer Duration: 3 months Location: Relocation to the customer’s European office required (hybrid working available) Rate: Open to negotiation Overview We’re looking for a Head of User Research who can bridge User Research and Service Design to help our client embed a truly customer-centric … work directly with client teams across financial services, technology, and ecommerce , helping them mature their capability in human-centred design, service innovation, and CX strategy . You’ll lead research that spans digital and physical channels, apply ethnographic methods to uncover deep behavioural insight, and design service experiences that connect front-stage customer touchpoints with back-stage processes and … systems. Beyond delivery, you’ll help shape frameworks and tooling that allow the client to sustain and scale research and service design long after your engagement ends. Key Responsibilities Assess a client’s current research and service design maturity, tools, and processes — identifying opportunities to evolve their capability and impact. Design and deliver multi-channel research programmes More ❯

play a key part in their next phase of growth. You’ll be working closely with a cross-functional team and will take ownership of the UX requirements from research through to design. They looking for a UX Designer with experience in designing intuitive and interactive user interfaces for web-based applications. You’ll be responsible for enhancing … the user experience across all their products with the change to lead design, collaborate and drive alignment across the company. What will you be doing: Take the lead on the design process where you’ll own and drive the end-to-end design process starting with user research through to designs Be responsible for the user research and discovery where you’ll conduct comprehensive user research including interviews, workshops and surveys to build a deep understanding of their users goals and requirements Work closely with product managers, engineers and other stakeholders to turn business requirements and user insights into design concepts user flows and journey maps Create wireframes, mockups and More ❯

play a key part in their next phase of growth. You’ll be working closely with a cross-functional team and will take ownership of the UX requirements from research through to design. They looking for a UX Designer with experience in designing intuitive and interactive user interfaces for web-based applications. You’ll be responsible for enhancing … the user experience across all their products with the change to lead design, collaborate and drive alignment across the company. What will you be doing: Take the lead on the design process where you’ll own and drive the end-to-end design process starting with user research through to designs Be responsible for the user research and discovery where you’ll conduct comprehensive user research including interviews, workshops and surveys to build a deep understanding of their users goals and requirements Work closely with product managers, engineers and other stakeholders to turn business requirements and user insights into design concepts user flows and journey maps Create wireframes, mockups and More ❯

User Researcher - Consultant Akkodis are currently working in partnership with a leading service provider to recruit a number of User Researchers to join a leading digital team with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester … Glasgow office) with travel to client sites required on occasion and you will need to be eligible or hold current security clearance. The Role As a User Researcher you will work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients … users. The Responsibilities * Contribute to creating better products and services that solve users' problems and meets their needs. * Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights. * Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies. * Use More ❯

new solutions, embedding good design practices, and spreading these skills across London’s local government ecosystem. Reporting to the Digital Innovation Delivery Lead, you’ll bring your expertise in user research and service design to projects across the LOTI team, helping us create services that truly meet residents’ needs. What You’ll Do Deliver user research and service design across LOTI projects, guiding colleagues and partners. Deploy service design tools: research, user stories, personas, wireframes, prototypes and more. Map user journeys and processes, optimise accessibility and usability in line with Government Digital Service Standards. Use agile and outcomes-driven methods to plan and deliver projects. Run discoveries, workshops and events to engage … relationships with diverse stakeholders. Comfortable switching between topics and managing varied workloads in a small, fast-moving team. Agile project management experience with multiple teams or organisations. Passionate about user-centred design and improving public services. Why LOTI? Be part of a high-performing, outcomes-driven team that’s tackling some of London’s biggest challanges. LOTI offers flexible More ❯

new solutions, embedding good design practices, and spreading these skills across London’s local government ecosystem. Reporting to the Digital Innovation Delivery Lead, you’ll bring your expertise in user research and service design to projects across the LOTI team, helping us create services that truly meet residents’ needs. What You’ll Do Deliver user research and service design across LOTI projects, guiding colleagues and partners. Deploy service design tools: research, user stories, personas, wireframes, prototypes and more. Map user journeys and processes, optimise accessibility and usability in line with Government Digital Service Standards. Use agile and outcomes-driven methods to plan and deliver projects. Run discoveries, workshops and events to engage … relationships with diverse stakeholders. Comfortable switching between topics and managing varied workloads in a small, fast-moving team. Agile project management experience with multiple teams or organisations. Passionate about user-centred design and improving public services. Why LOTI? Be part of a high-performing, outcomes-driven team that’s tackling some of London’s biggest challanges. LOTI offers flexible More ❯

Experience Design team to deliver new digital products and experiences for users of both public and private sector clients. The Accenture Experience Design practice comprises 5 design disciplines, being User Research, Service Design, Interaction Design, Design Systems and Design Thinking. In this newly created multi-disciplinary role, we are seeking a Senior Experience designer to join our Experience … Design practice supporting both existing and new client engagements, who is a user centred designer to perform user research, transform the business process into user journeys through service design, and an experienced interaction designer who understands design systems, while designing new services that demonstrate how user needs and business requirements are met. As a Experience … Designer: You are strong in Service and Interaction design, with experience with performing User Research. You will deliver service blueprints, user journeys, flows, lo-fi & hi-fi prototypes, interface design, component designs, design specifications, presentations and design pitches. For this role you are: An intellectually curious, creative problem solver focused on design methodology and passionate about inclusive, accessible More ❯

Experience Design team to deliver new digital products and experiences for users of both public and private sector clients. The Accenture Experience Design practice comprises 5 design disciplines, being User Research, Service Design, Interaction Design, Design Systems and Design Thinking. In this newly created multi-disciplinary role, we are seeking a Senior Experience designer to join our Experience … Design practice supporting both existing and new client engagements, who is a user centred designer to perform user research, transform the business process into user journeys through service design, and an experienced interaction designer who understands design systems, while designing new services that demonstrate how user needs and business requirements are met. As a Experience … Designer: You are strong in Service and Interaction design, with experience with performing User Research. You will deliver service blueprints, user journeys, flows, lo-fi & hi-fi prototypes, interface design, component designs, design specifications, presentations and design pitches. For this role you are: An intellectually curious, creative problem solver focused on design methodology and passionate about inclusive, accessible More ❯

delivery and release management is critical: you will coordinate projects across multiple teams to ensure on-time releases and smooth product launches. Additionally, you will collaborate with design and user research to gather feedback, ensuring our platform meets both technical and user needs. If you are passionate about building next-generation AI/ML products, thrive in … Agile ceremonies (stand-ups, sprint planning, retrospectives) with engineering teams and act as the central point of contact to align development, testing, and deployment activities. Collaborate with design and user research teams to gather feedback from customers and end users. Translate insights into actionable requirements, ensuring our product roadmap addresses real-world pain points and user experience … collaborate, setting a foundation for the product function's future growth. Implement best practices to build a product-driven culture within Nscale, ensuring development efforts are tightly aligned with user needs, feature velocity, and technical excellence. Requirements 5+ years of product management (or related) experience in a software/tech environment, with a track record of driving complex technical More ❯

delivery and release management is critical: you will coordinate projects across multiple teams to ensure on-time releases and smooth product launches. Additionally, you will collaborate with design and user research to gather feedback, ensuring our platform meets both technical and user needs. If you are passionate about building next-generation AI/ML products, thrive in … Agile ceremonies (stand-ups, sprint planning, retrospectives) with engineering teams and act as the central point of contact to align development, testing, and deployment activities. Collaborate with design and user research teams to gather feedback from customers and end users. Translate insights into actionable requirements, ensuring our product roadmap addresses real-world pain points and user experience … collaborate, setting a foundation for the product function's future growth. Implement best practices to build a product-driven culture within Nscale, ensuring development efforts are tightly aligned with user needs, feature velocity, and technical excellence. Requirements 5+ years of product management (or related) experience in a software/tech environment, with a track record of driving complex technical More ❯

User Researcher – Public Sector Transformation Contract | £590 per day (Inside IR35) Remote-first Our client, a major consultancy delivering digital transformation programmes across central government, is seeking an experienced SC Cleared User Researcher to support a large-scale service redesign initiative. What you’ll bring: Proven track record delivering user research within government or GDS-aligned … environments. Experience leading or mentoring multidisciplinary UCD teams. Strong understanding of Agile delivery and user-centred design principles. Skilled in planning, executing, and analysing user research to inform service and interaction design. Ability to map complex user journeys, uncover insights, and shape solutions through collaboration with stakeholders. Confident in presenting evidence and facilitating workshops to embed … user insight into delivery. Role details: £590 per day (Inside IR35) Active SC Clearance required Immediate start Remote-first (occasional travel may be required) If you’re a hands-on researcher with a passion for improving public services through evidence-based design, this is an excellent opportunity to make an impact on a high-profile government programme. More ❯

Role Summary As a UX Developer, you will be responsible for building intuitive, performant user interfaces that bring complex AI capabilities to life. This hybrid designer-engineer role bridges frontend development with user experience strategy, translating design vision into production-ready code. You’ll collaborate closely with product managers, engineers, and internal users to shape powerful, accessible, and … elegant user journeys across our growing AI platform. Key Responsibilities Lead UX efforts across our product - refining and improving complex user flows. Lead engineers to build pixel-perfect and user-friendly interfaces. Translate user needs and insights into actionable UI/UX proposals and frontend implementations. Inform the design of new features and products from scratch. … Establish and maintain design consistency, patterns, and accessibility across products. Run informal user research, usability testing, and feedback loops with internal and external users. Champion UX best practices and contribute to a design-oriented culture in an engineering-led environment. Optimize UI performance by implementing efficient coding techniques and minimizing load times, while establishing and documenting frontend best More ❯

digital products and experiences for users of both public and private sector clients. The STS Digital Consulting practice comprises Business Analysis, Enterprise Service Design and 5 design disciplines, being User Research, Service Design, Interaction Design, Design Systems and Design Thinking. As a Business Analyst: You will play an important role in bridging the gap between all business stakeholders … application of business analysis techniques and documentation. For this role you are: A discovery leader and comfortable with planning, conducting, analysing and communicating findings that ground design decisions against user needs. An intellectually curious, creative problem solver and passionate about solving business problems by creating inclusive, accessible services for a diverse user population. Collaborative and supportive, and you … and translate business needs into traceable requirements and show evidence how the solutions meet the required needs with measurable value and business priority. Comfortable working with the team reshaping user stories and defining acceptance criteria. Elaborate epics and user stories from high level concepts to 'playable' units of work for the Developers. Work closely with the Design and More ❯

digital products and experiences for users of both public and private sector clients. The STS Digital Consulting practice comprises Business Analysis, Enterprise Service Design and 5 design disciplines, being User Research, Service Design, Interaction Design, Design Systems and Design Thinking. As a Business Analyst: You will play an important role in bridging the gap between all business stakeholders … application of business analysis techniques and documentation. For this role you are: A discovery leader and comfortable with planning, conducting, analysing and communicating findings that ground design decisions against user needs. An intellectually curious, creative problem solver and passionate about solving business problems by creating inclusive, accessible services for a diverse user population. Collaborative and supportive, and you … and translate business needs into traceable requirements and show evidence how the solutions meet the required needs with measurable value and business priority. Comfortable working with the team reshaping user stories and defining acceptance criteria. Elaborate epics and user stories from high level concepts to 'playable' units of work for the Developers. Work closely with the Design and More ❯

User Researcher (Active SC required) Contract Duration: Beginning October – End of January (with potential to extend) Day Rate: £500 Outside IR-35 Predominantly remote with on site attendance in London We are seeking an experienced User Researcher to support the formation of a new Data Team. This role is critical in helping us understand how users interact with … data systems, dashboards, and reporting tools, ensuring that our solutions are intuitive, accessible, and aligned with genuine user needs. Key Responsibilities: Conduct user research activities including interviews, surveys, contextual inquiries, and usability testing across relevant user groups. Synthesise research findings into actionable insights to inform the design and development of data tools and reporting frameworks. … Collaborate closely with data analysts, engineers, and product managers to embed user needs throughout the development lifecycle. Develop personas, journey maps, and service blueprints to visualise user experiences and identify areas for improvement. Present research findings and recommendations in stakeholder sessions using clear and engaging formats. Identify gaps in user understanding or engagement with existing data More ❯

User Researcher (Active SC required) Contract Duration: Beginning October – End of January (with potential to extend) Day Rate: £500 Outside IR-35 Predominantly remote with on site attendance in London We are seeking an experienced User Researcher to support the formation of a new Data Team. This role is critical in helping us understand how users interact with … data systems, dashboards, and reporting tools, ensuring that our solutions are intuitive, accessible, and aligned with genuine user needs. Key Responsibilities: Conduct user research activities including interviews, surveys, contextual inquiries, and usability testing across relevant user groups. Synthesise research findings into actionable insights to inform the design and development of data tools and reporting frameworks. … Collaborate closely with data analysts, engineers, and product managers to embed user needs throughout the development lifecycle. Develop personas, journey maps, and service blueprints to visualise user experiences and identify areas for improvement. Present research findings and recommendations in stakeholder sessions using clear and engaging formats. Identify gaps in user understanding or engagement with existing data More ❯

quickly, but everyone is very friendly and will help you learn the ropes. You’ll work closely with product managers, engineers, and stakeholders from across the business to design user-friendly, intuitive experiences that help us build better tools for couriers, customers, and internal teams. This is also a hands-on role where you’ll work directly with both … customers and couriers, running user interviews, leading usability sessions, and joining courier days , where you’ll experience the product in the real world by using our app on actual jobs or riding along with couriers to see how your designs perform on the ground. You’ll be reporting to our Product Manager. We’re a remote-first team, but … there will be occasional requirements to join in-person team sessions o r user research visits. You will need to be London based. You will thrive here if you: Have solid experience designing user-centred digital products Are confident in Figma (components, variants, auto layout — the whole lot) Know how to balance UX thinking with polished visual More ❯

quickly, but everyone is very friendly and will help you learn the ropes. You’ll work closely with product managers, engineers, and stakeholders from across the business to design user-friendly, intuitive experiences that help us build better tools for couriers, customers, and internal teams. This is also a hands-on role where you’ll work directly with both … customers and couriers, running user interviews, leading usability sessions, and joining courier days , where you’ll experience the product in the real world by using our app on actual jobs or riding along with couriers to see how your designs perform on the ground. You’ll be reporting to our Product Manager. We’re a remote-first team, but … there will be occasional requirements to join in-person team sessions o r user research visits. You will need to be London based. You will thrive here if you: Have solid experience designing user-centred digital products Are confident in Figma (components, variants, auto layout — the whole lot) Know how to balance UX thinking with polished visual More ❯

Lead User Researcher London (Hybrid, 3 days onsite) £80k + up to 10 - 20 % bonus We’re hiring a Lead User Researcher for a well-established, customer-focused organisation going through a major digital and product transformation. UR has become a core part of how they build products and shape strategy, and they now need a senior research leader to continue levelling up the practice. This is a key hire, leading research across multiple product areas rather than sitting in one squad. You’ll work closely with Product and Design leadership, influence strategic decisions, and make sure research is being used at the right moments, in the right way. What you’ll be doing Owning … and shaping the user research roadmap Working across 10–12 product teams, prioritising and allocating research effort Identifying research opportunities beyond existing briefs and guiding stakeholders on where research adds most value Running strategic and evaluative research across varied journeys and product areas Delegating and coaching designers who run lighter-weight research where More ❯

Lead User Researcher London (Hybrid, 3 days onsite) £80k + up to 10 - 20 % bonus We’re hiring a Lead User Researcher for a well-established, customer-focused organisation going through a major digital and product transformation. UR has become a core part of how they build products and shape strategy, and they now need a senior research leader to continue levelling up the practice. This is a key hire, leading research across multiple product areas rather than sitting in one squad. You’ll work closely with Product and Design leadership, influence strategic decisions, and make sure research is being used at the right moments, in the right way. What you’ll be doing Owning … and shaping the user research roadmap Working across 10–12 product teams, prioritising and allocating research effort Identifying research opportunities beyond existing briefs and guiding stakeholders on where research adds most value Running strategic and evaluative research across varied journeys and product areas Delegating and coaching designers who run lighter-weight research where More ❯

customers by putting them at the heart of everything we do. Our design focus ranges from websites and mobile apps to entertainment platforms and connectivity devices. We put the user of tomorrow at the centre of everything we do, and we can’t wait to get started on what’s next. Summary We are looking for an outstanding UX … interviews with our senior clients to help them understand their businesses and customers more deeply and to drive innovation. At WONGDOODY Europe, our approach to UX is lean and user-centered. We workshop ideas and solutions with clients and internal teams and sketch out ideas. We have a fast-paced, prototype-driven workshop approach called ‘Conversation to Creation’ (C2C … Wongdoody with your passion for the craft and knowledge in the industry. Create world-class products and experiences that make people’s lives simply better. Gather business requirements, market research, and user needs, and distil them into actionable insights. Derive hypotheses, communicate them effectively, and test them. Lead your team and the client on a journey of product More ❯

customers by putting them at the heart of everything we do. Our design focus ranges from websites and mobile apps to entertainment platforms and connectivity devices. We put the user of tomorrow at the centre of everything we do, and we can’t wait to get started on what’s next. Summary We are looking for an outstanding UX … interviews with our senior clients to help them understand their businesses and customers more deeply and to drive innovation. At WONGDOODY Europe, our approach to UX is lean and user-centered. We workshop ideas and solutions with clients and internal teams and sketch out ideas. We have a fast-paced, prototype-driven workshop approach called ‘Conversation to Creation’ (C2C … Wongdoody with your passion for the craft and knowledge in the industry. Create world-class products and experiences that make people’s lives simply better. Gather business requirements, market research, and user needs, and distil them into actionable insights. Derive hypotheses, communicate them effectively, and test them. Lead your team and the client on a journey of product More ❯

award-winning mobile app, we help people find fulfilling work,and help businesses discover great talent. About the role Our Product Management team is laser-focused on delivering great user experiences, grounded in a deep understanding of user needs through research, data analysis, and market insight. We believe the best products come from bold ideas, rapid experimentation … initiatives that shape our future strategic direction and its product roadmap. What you’ll do Partner with the Director of Product/SLT to identify high-potential opportunities through research, trend analysis and customer insights Design and run lean experiments to validate product-market fit, from concept to prototypes to pilot Collaborate with closely with design, engineering, and stakeholders … small details Comfortable with high degrees of ambiguity and a highly hands-on, rapid test/learn/iterate cycle - this is not a traditional PM role Familiarity with user research and user interview techniques Excellent business and commercial acumen, including experience developing pricing/business models or strategies Excellent communication and storytelling skills; you make complex More ❯

award-winning mobile app, we help people find fulfilling work,and help businesses discover great talent. About the role Our Product Management team is laser-focused on delivering great user experiences, grounded in a deep understanding of user needs through research, data analysis, and market insight. We believe the best products come from bold ideas, rapid experimentation … initiatives that shape our future strategic direction and its product roadmap. What you’ll do Partner with the Director of Product/SLT to identify high-potential opportunities through research, trend analysis and customer insights Design and run lean experiments to validate product-market fit, from concept to prototypes to pilot Collaborate with closely with design, engineering, and stakeholders … small details Comfortable with high degrees of ambiguity and a highly hands-on, rapid test/learn/iterate cycle - this is not a traditional PM role Familiarity with user research and user interview techniques Excellent business and commercial acumen, including experience developing pricing/business models or strategies Excellent communication and storytelling skills; you make complex More ❯