Customer Journey Strategy Manager
Westminster, Greater London, UK
Barclays Bank Plc
drive effective business commercial outcomesExperience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey developmentExperience using CX Tools e.g. Figma, Adobe Analytics, QualtricsExperience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into More ❯
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