IT & Telecoms Service Desk Analyst
colchester, east anglia, united kingdom
haart Estate Agents
Desk Manager Salary up to £25,500 (dependent on experience) Activities/Main Duties 1 st line support answering up to 40+ technical supports calls daily, delivering pro-active support across the group. Investigating and troubleshooting both IT technical problems and Telecommunications faults. Logging of all calls within our SysAid ticket management software and using the system to … service across the group. Assisting staff using remote support software to diagnose and fix all IT related issues. Providing desktop support to all group services departments. Management of Active Directory user accounts Working environment Working at our Head Office, conveniently located just a 10 minute walk from North Station and a short walk from the Town … hardware and Webex All Microsoft Office 2016 and 365 applications. Desktop/desk phone/laptop hardware, printers and MFD troubleshooting and diagnostics. Preferable Windows 2008/2012 Active directory and group policy knowledge. Knowledge of IT Service Desk and call logging environment or IT NVQ, Comp-TIA, MCDST, SDA or equivalent qualifications would be an More ❯
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