IT Technician (1st & 2nd Line)
- Hiring Organisation
- Pure Resourcing Solutions
- Location
- Kelvedon, Colchester, Essex, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £35,000 per annum
incidents and service requests Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive Assist with Azure/Entra ID user administration, permissions and access management Manage and resolve tickets in line with agreed service levels Deliver excellent customer service and clear … Previous experience in a 1st and/or 2nd Line IT Support role Experience supporting Microsoft 365 environments Knowledge of Azure and Entra ID administration Experience working with service desk or ITSM ticketing systems Strong troubleshooting skills across hardware, software and remote support environments Familiarity ...