Service Desk Engineer - 1st/2nd Line
- Location
- Congleton, England, United Kingdom
11. Experience supporting end users remotely and managing tickets through to resolution or escalation. Understanding of: Microsoft 365 Exchange Online Microsoft Teams SharePoint Online OneDrive Entra ID Microsoft Intune Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, Wi‐Fi and VPN connectivity. Excellent customer service and communication ...