1st Line Support Engineer (MSP)
- Hiring Organisation
- Nextech Group Limited
- Location
- Corby, Northamptonshire, East Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £28,000
tools Log, prioritise, and resolve IT support tickets in line with SLAs Troubleshoot hardware, software, and basic network issues Support users with Microsoft 365, Windows 10/11, and common business applications Escalate complex issues to 2nd/3rd line teams where necessary Assist with user account management (Active … relationships Key Skills & Experience: Previous experience in a 1st Line/Service Desk/IT Support role (ideally within an MSP) Strong knowledge of Windows 10/11 and Microsoft 365 Basic understanding of networking (TCP/IP, DNS, DHCP) Experience with Active Directory/Azure AD Excellent communication ...