CRM Manager Ecommerce Southwark, London, The Roastery, Porthleven, Cornwall
Porthleven, Cornwall, United Kingdom
Origin Coffee Ltd
About the Role We're creating a new CRM Manager role to unlock the next stage of Origin's growth. This is your opportunity to design and lead a CRM programme from the ground up, setting the strategy, building the customer journey, and delivering measurable revenue growth for our e-commerce channel. You will own our customer relationship strategy end … to-end, using insight, automation, and creative campaigns to deepen loyalty and increase lifetime value and make CRM a central driver of the e-commerce P&L. Working closely with the Head of E-commerce, marketing and retail teams, you'll ensure every CRM initiative connects to both commercial targets and brand objectives. This role can be based fromeither of … our listed locations, or available for remote applications within the UK. What You'll Be Doing CRM strategy & planning Develop and implement Origin's CRM strategy to drive engagement, retention, and customer lifetime value with a direct contribution to e-commerce revenue targets. Create multi-channel campaign plans that integrate email, SMS, loyalty, and other owned channels. Build and manage More ❯
Employment Type: Permanent
Salary: GBP Annual
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