InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
2nd Line Technical Engineer - M365, Sophos - Cornwall- £30k - £36k Are you ready to step into a role that is massively backed by training and development? Do you want to be part of an established, growing MSP that will invest into your future? Are you someone who thrives in a fast-paced, client-facing support environment? Our client is hiring multiple … to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT. What you'll be doing: Delivering … serious about career progression. If you're a 2nd Line Engineer with the right attitude and technical grounding, They will help you build the rest. 2nd Line Technical Engineer - M365, Sophos - Cornwall- £30k - £36k More ❯
Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring progress of tickets Installing and configuring hardware and software Providing support for Microsoft365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers via email and phone Desirable skills … and experience:- Microsoft365 – good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc. Working knowledge of Word and Excel Good understanding of security and ability to explain importance to end users Familiarity with backup principles and experience with at least 1 platform Apple Mac experience would be nice Clean UK More ❯
Experience: Experience in a school environment Net work infrastructure Proficient in a range of systems and applications, including server virtualisation, security, cloud technologies, and wired/wireless networks (mainly Microsoft-based) Active Directory Group Policies (on-prem) Microsoft365 Azure AD Intune Autopilot Different OS Environents Backup solutions of disaster recovery This is a fantastic opportunity More ❯