Operations Manager
St. Ives, Cambridgeshire, East Anglia, United Kingdom
M Group
prioritisation, escalation, and resolution. Reporting to the Head of Service Delivery, the role leads the Service Desk Team, drives continual improvement, and collaborates across Managed Services including Field Engineers, PMO, Service Managers, and Third Parties. Responsibilities include SLA/OLA/KPI delivery, incident/request resolution, risk/issue management, supplier reviews, cost control, customer proposals, resource modelling, business More ❯
Employment Type: Permanent
Posted: