Permanent People Management Jobs in Cornwall

1 of 1 Permanent People Management Jobs in Cornwall

Performance Manager

St. Ives, Cambridgeshire, East Anglia, United Kingdom
M Group
Private networks- We find the best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? Were hiring multiple Performance Managers to join our National Operations Centre in … hit our SLA, OLA, and KPI targets, delivering great service to a wide range of customers. Well trust you to take ownership of cases and tickets in our Service Management platform, ensuring everything is handled promptly and professionally. Youll manage your own team and, through matrix management, influence and support others across the service. Well count on you … in-hand with customers and procurement teams. Youll provide escalation cover and step in as Major Incident Manager when required. Well expect you to own and champion key Service Management processesChange, Incident, Problem, Request, Knowledge Management, and Continual Service Improvementmaking sure theyre followed and improved while youre on shift. What youll bring: Youll bring solid knowledge of Service More ❯
Employment Type: Permanent
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