Service Support Specialist (2nd Line)
- Hiring Organisation
- M Group
- Location
- St. Ives, Cambridgeshire, East Anglia, United Kingdom
- Employment Type
- Permanent
updated, and closed accurately across internal, customer, and third-party systems. Youll be the escalation point for first-line teams, offering guidance and technical support when issues fall outside standard processes, and youll lead the resolution of exceptions by identifying root causes and implementing fixes. Youll coordinate access … Youll also verify advanced security clearances for high-security or restricted sites, ensuring full compliance every time. Well look to you to coach and support first-line colleagues, share knowledge, and help maintain smooth operational delivery. Youll communicate proactively with internal teams, customers, and partners, keeping everyone updated ...