Service Desk Analyst
Corsham, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
DataX Connect
Service Desk Analyst Job Purpose: To log, manage, and progress Incidents and Requests across the business, supporting the Service Delivery function (including change management and reporting) to ensure smooth and efficient operation of IT services. Key Responsibilities & Duties: Log and document all Incidents and Requests, ensuring accuracy and completeness, and assigning correct priority levels. Dispatch Incidents/Requests to the … of the team by respecting schedules, submitting holiday requests on time, and completing ad hoc admin tasks. Provide occasional support to the Director of People, Change Manager, and Report Analyst as needed. Maintain safe working practices and comply with Health & Safety requirements. Actively manage own career development and training needs. Shift pattern: 24x7x365 coverage on a 12-hour shift rota More ❯
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