Fix rate* Adhere to escalation procedures* Assist with technical escalations for other team members* Monitor call queue and follow up with specialist support teams for resolution* Utilise the relevant ITSM tool suite to monitor progress of all incidents* Ensure accurate completion of all incident records and associated paperwork* Monitor and update the call management system as required* Assist with SLA More ❯
Fix rate* Adhere to escalation procedures* Assist with technical escalations for other team members* Monitor call queue and follow up with specialist support teams for resolution* Utilise the relevant ITSM tool suite to monitor progress of all incidents* Ensure accurate completion of all incident records and associated paperwork* Monitor and update the call management system as required* Assist with SLA More ❯
a high-performing consultancy delivering cutting-edge solutions to government clients. As Test Lead, you'll take full ownership of the testing strategy for a major ITServiceManagement (ITSM) programme, guiding a team of 7-17 engineers through complex integration and end-to-end testing. This is a leadership role with real impact - where your decisions shape delivery, quality … opportunities for test automation and continuous improvement What You Bring Proven experience leading testing in complex environments Strong background in manual testing, with exposure to automation Deep understanding of ITSM, ITIL, and ServiceNow Confident in stakeholder engagement and team leadership Eligible for SC Clearance (British Citizen, UK resident 5+ years) Why You'll Love It Here Flexible Work Week with More ❯
Life on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you More ❯
