Head of AI Enabled Strategy & Operating Model (Sales and Service)
- Hiring Organisation
- Jobleads-UK
- Location
- Belfast City District, Northern Ireland, United Kingdom
Sales & Service operating model for Consumer, translating strategic priorities across cost, growth and customer experience into a deliverable operating model, investment plan and measurable business outcomes.It combines enterprise-level strategy with hands-on delivery accountability, with a clear focus on how AI, data, automation and agent-based capabilities reshape … determine, govern and deliver how AI capability is embedded across Sales & Service, ensuring:* Reuse of capability across journeys and channels* Alignment between strategy, transformation and delivery* Ownership of delivery outcomes, adoption and benefit realisation* Retention of control of core intelligence within BT, rather than embedding it within vendor platformsThe ...