6 of 6 Permanent ITSM Jobs in County Antrim

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and results-driven Level 1/Level 2 IT ...

integration, including cabling and networking. Maintain clear records of tasks and follow-up actions. Required Qualifications: Fluency in English. IT-related degree or extensive ITSM/ITIL experience. Basic Microsoft 365 skills. Strong interpersonal skills for managing priorities, issues, and influencing others. Excellent communication and change management skills. Prior experience ...

connectivity PSL on-site. **ABOUT YOU** Bachelor's degree in Computer Science, Information Technology, or a related field. Previous experience in IT service management, preferably within a large enterprise. In-depth knowledge of ITIL processes and best practices. Knowledge of network, routing, switching, and infrastructure, including VLAN, VRFs, NAC, WIFI ...

across teams consisting of developers, product managers, technical support, and software engineers. Duties And Responsibilities Manage the support of customer issues using the company ITSM tool, JIRA Investigate incidents related to the products which may require the use of Microsoft SQL Use initiative to process and prioritise faults according ...

process improvements. Requirements: Experience managing high-priority incidents in a multi-client or shared services environment Knowledge of ITIL Familiarity with Remedy or similar ITSM tools Ability to take part in an on-call rota (early and late weekly shifts) Willingness to undergo security clearance Responsibilities: Lead major incidents from ...

join a growing team. This is a brilliant role for someone early in their career who wants proper exposure to enterprise-scale ServiceNow, modern ITSM/ITOM, and hands-on development work. If you’ve dabbled in ServiceNow, know your way around JavaScript/Glide basics, and want a place … good mix of admin tasks, configuration, scripting, troubleshooting and team-based delivery. What you’ll be doing: Supporting configuration and customisation across ServiceNow modules (ITSM, ITOM, SAM, SecOps and more). Getting stuck into catalog items, workflows, UI policies, business rules, and client/server scripts. Helping with user admin ...